Critical Incident Specialist
4 weeks ago
Key Responsibilities:
- Manage and take responsibility for the overall remediation of all critical service disrupting incidents (including RCA and remediation plans and actions).
- Drive for timely workarounds, document known issues and oversee problem management of incidents.
- Analyse, determine operational impact and act as final authority for all change implementations.
- Analyse, monitor and predict trends and develop plans designed to maintain service effectiveness.
- Conduct regular tests to simulate disasters and prepare in the event of real situations.
- Act as liason for all stakeholders with interests and input in incident management processes.
- Communicate very effectively with frontline service specialists and BU staff in case of disasters.
- Manage and record any changes which are implemented in the environment.
- Maintain a cross functional / multi vendor escalation matrix.
- Ongoing refresh of the Business Continuity Plan (BCP).
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Critical Incident Resolution Specialist
6 days ago
Johannesburg, Gauteng, South Africa H2R Africa Full time{"title": "Critical Incident Specialist", "description": "Job SummaryH2R Africa is seeking a highly skilled Critical Incident Specialist to join their team. As a key member of the IT service delivery team, you will be responsible for managing and resolving critical incidents, ensuring seamless service integration, and maintaining high standards of service...
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Critical Incident Resolution Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa H2R Africa Full timeJob Summary:H2R Africa is seeking a highly skilled and motivated Critical Incident Specialist to join their team. As a key member of our IT department, you will be responsible for managing and resolving critical incidents, ensuring seamless service integration, and maintaining high standards of service delivery.Key Responsibilities:Manage and take...
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Critical Incident Specialist
4 weeks ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeKey outputs Manage and take responsibility for the overall remediation of all critical service disrupting incidents (including RCA [root cause analysis] and remediation plans and actions)Drive for timely workarounds, document known issues and oversee problem management of incidents Analyze, determine operational impact and act as final authority for all...
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Critical Incident Specialist
4 weeks ago
Johannesburg, South Africa Data Centrix Full timeKey outputs Manage and take responsibility for the overall remediation of all critical service disrupting incidents (including RCA (root cause analysis) and remediation plans and actions ) Drive for timely workarounds, document known issues and oversee problem management of incidents Analyze, determine operational impact and act as final authority for...
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Critical Incident Specialist
4 weeks ago
Johannesburg, South Africa Data Centrix Full timeKey outputs Manage and take responsibility for the overall remediation of all critical service disrupting incidents (including RCA [root cause analysis] and remediation plans and actions)Drive for timely workarounds, document known issues and oversee problem management of incidents Analyze, determine operational impact and act as final authority for all...
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Critical Incident Specialist
4 weeks ago
Johannesburg, South Africa H2R Full time6 months contract Our client in the mining industry is dedicated to delivering exceptional IT services and solutions. They pride themselves on their innovative approach and commitment to excellence. Join this dynamic team and be part of a company that values your expertise and fosters professional growth.They are seeking a highly skilled and motivated...
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Critical Incident Specialist
4 weeks ago
Johannesburg, South Africa H2R Africa Full time6 months contract Our client in the mining industry is dedicated to delivering exceptional IT services and solutions. They pride themselves on their innovative approach and commitment to excellence. Join this dynamic team and be part of a company that values your expertise and fosters professional growth.They are seeking a highly skilled and motivated...
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Critical Incident Specialist
4 weeks ago
Johannesburg, South Africa Adzuna ZA B C2 Full time6 months contract Our client in the mining industry is dedicated to delivering exceptional IT services and solutions. They pride themselves on their innovative approach and commitment to excellence. Join this dynamic team and be part of a company that values your expertise and fosters professional growth.They are seeking a highly skilled and motivated...
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Critical Incident Specialist
4 weeks ago
Johannesburg, South Africa H2R Africa Full time6 months contract Our client in the mining industry is dedicated to delivering exceptional IT services and solutions. They pride themselves on their innovative approach and commitment to excellence. Join this dynamic team and be part of a company that values your expertise and fosters professional growth.They are seeking a highly skilled and motivated...
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Incident Management Specialist
6 days ago
Johannesburg, Gauteng, South Africa Data Centrix Full timeJob Title: Critical Incident SpecialistAt Data Centrix, we are seeking a highly skilled Critical Incident Specialist to join our team. As a key member of our incident management team, you will be responsible for ensuring the timely and effective resolution of critical service disrupting incidents.Key Responsibilities:Incident Management: Manage and take...
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Critical Incident Specialist
4 weeks ago
Johannesburg, South Africa H2R Africa Full timePLEASE NOTE: NO CV'S WILL BE KEPT FOR FUTURE USE. PLEASE ONLY APPLY IF YOU QUALIFY IN FULL. DO NOT APPLY IF YOU DO NOT HAVE THE NECESSARY EXPERIENCE.Key Responsibilities:Manage and take responsibility for the overall remediation of all critical service disrupting incidents (including RCA and remediation plans and actions).Drive for timely workarounds,...
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Incident Management Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Data Centrix Full timeJob Description**Job Title:** Incident Management Specialist**Job Summary:** We are seeking an experienced Incident Management Specialist to join our team at Data Centrix. The successful candidate will be responsible for managing and resolving critical incidents that disrupt our services.Key Responsibilities:Incident Management: Manage and take...
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Specialist - Incident Management.commercial
5 months ago
Johannesburg, South Africa MTN Nigeria Full timeTheSpecialist: Incident Management will be responsible for logging and owning issue resolution follow up and communication, impact analysis and reporting on incident escalated to the Nerve Centre with the end view of enhancing the customer operations service delivery. The Specialist: Incident Management ensure that issues are escalated to there relevant...
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Incident Management Specialist
8 hours ago
Johannesburg, Gauteng, South Africa Energy At Work Full timeJob Title: Incident ArchitectAt Energy At Work, we are seeking a highly skilled Incident Architect to join our team. As an Incident Architect, you will play a critical role in coordinating and restoring services in the event of a major incident.Key Responsibilities:Coordinate and restore services in the event of a major incidentDevelop and implement incident...
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IT Incident and Problem Specialist
1 week ago
Johannesburg, South Africa FirstRand Full timeJob Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines in order to enhance work delivery,...
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IT Incident and Problem Specialist
1 week ago
Johannesburg, South Africa FirstRand Bank Limited Full timeDescription To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained Build working relationships across teams and functional lines in order to enhance work delivery,...
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Incident Management Specialist
7 days ago
Johannesburg, Gauteng, South Africa Energy At Work Full timeIncident Architect Job DescriptionWe are seeking a highly skilled Incident Architect to join our team at Energy At Work. As an Incident Architect, you will play a critical role in ensuring seamless service restoration and proactive incident management in the insurance industry.Key Responsibilities:Coordinate and restore services (application and...
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Incident Architect
2 months ago
Johannesburg, South Africa Energy At Work Full timePosition: Incident ArchitectLocation: Hybrid - SandtonType: Permanent or Contract Budget: FlexibleJob Purpose: The primary purpose of the role is to coordinate and restore services (application and infrastructure) in the event of a major incident. This includes any Application and TS events that occur across the organization. The goal is to reduce...
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Incident Architect
2 months ago
Johannesburg, South Africa Energy At Work Full timePosition: Incident ArchitectLocation: Hybrid - SandtonType: Permanent or Contract Budget: FlexibleJob Purpose:The primary purpose of the role is to coordinate and restore services (application and infrastructure) in the event of a major incident. This includes any Application and TS events that occur across the organization. The goal is to reduce critical...
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IT Manager
4 months ago
Johannesburg, South Africa Critical Recruit Full timeResponsible for the management of the company’s information management technology. Maintenance of all information technology equipment. Initiates, coordinates, and enforces IT systems, policies, and procedures. Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs. Recommends...