Critical Incident Specialist

4 weeks ago


Johannesburg, South Africa H2R Africa Full time
PLEASE NOTE: NO CV'S WILL BE KEPT FOR FUTURE USE. PLEASE ONLY APPLY IF YOU QUALIFY IN FULL. DO NOT APPLY IF YOU DO NOT HAVE THE NECESSARY EXPERIENCE.

Key Responsibilities:
  • Manage and take responsibility for the overall remediation of all critical service disrupting incidents (including RCA and remediation plans and actions).
  • Drive for timely workarounds, document known issues and oversee problem management of incidents.
  • Analyse, determine operational impact and act as final authority for all change implementations.
  • Analyse, monitor and predict trends and develop plans designed to maintain service effectiveness.
  • Conduct regular tests to simulate disasters and prepare in the event of real situations.
  • Act as liason for all stakeholders with interests and input in incident management processes.
  • Communicate very effectively with frontline service specialists and BU staff in case of disasters.
  • Manage and record any changes which are implemented in the environment.
  • Maintain a cross functional / multi vendor escalation matrix.
  • Ongoing refresh of the Business Continuity Plan (BCP).


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