Incident Management Specialist

7 days ago


Johannesburg, Gauteng, South Africa Energy At Work Full time
Incident Architect Job Description

We are seeking a highly skilled Incident Architect to join our team at Energy At Work. As an Incident Architect, you will play a critical role in ensuring seamless service restoration and proactive incident management in the insurance industry.

Key Responsibilities:
  • Coordinate and restore services (application and infrastructure) in the event of a major incident.
  • Define the process and RACI to ensure proper response to incidents and problems.
  • Provide initial analysis for identifying the incident context and top potential root causes.
  • Lead the analysis to identify the problem and root cause areas.
  • Oversee the postmortem study of problems, recommending changes/improvements to resolve the problem or note relevant risks on the risk register.
Requirements:
  • 10 years of working experience in technology and system architecture.
  • ITIL Foundation Course or ITIL Incident Management Certification.
  • Problem Management Certificate.
  • Network certificate or any cloud certificate.
  • Beneficial: Relevant tertiary qualification (BCom IT).
Personal Attributes and Skills:
  • Tenacity
  • Manage ambiguity
  • Cultivate innovation
  • Drive results
  • ITIL Process: Incident, Problem, and Configuration Management
  • Solid understanding of the systems development life cycle
  • Business continuity
  • Stakeholder engagement
  • Telephone etiquette
  • Linux, PLSQL, Oracle, Network, Virtual services, Firewall, Storage skills
  • Incident trend analysis skills
  • Stress management
  • Analytical thinking
  • Customer service orientation, result orientation, negotiation skills
  • Personal organization and time management skills
  • Ability to coach and train people
  • Learning orientation
  • Excellent understanding of: Network technology and design, AD architecture, JVM architecture and monitoring, JEE and microservices architecture, API gateways, OS architecture, PKI, Kerberos, Distribution architecture and parallelization, Relational databases (ideally Oracle DB architecture), Containerization (Docker, Kubernetes), virtual machines
  • Reasonable understanding of VDI solutions purpose and design, Fibre Channel storage area networks
How to Apply:

Interested candidates are invited to submit their resumes detailing their qualifications and experience.



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