Incident Management Specialist
4 hours ago
At Energy At Work, we are seeking a highly skilled Incident Architect to join our team. As an Incident Architect, you will play a critical role in coordinating and restoring services in the event of a major incident.
Key Responsibilities:- Coordinate and restore services in the event of a major incident
- Develop and implement incident management processes and procedures
- Lead the analysis of incidents to identify root causes and develop mitigation plans
- Collaborate with cross-functional teams to ensure effective incident management
- Develop and maintain relationships with stakeholders to ensure effective communication and issue resolution
- 10 years of experience in IT and system architecture
- ITIL Foundation Course or ITIL Incident Management Certification
- Problem Management Certificate
- Network certificate or any cloud certificate
- Relevant tertiary qualification (BCom IT) beneficial
- Opportunity to work with a dynamic team in a fast-paced environment
- Competitive salary and benefits package
- Professional development opportunities
- Flexible working arrangements
Interested candidates are invited to submit their resumes detailing their qualifications and experience. We look forward to hearing from you
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