Critical Incident Specialist
4 months ago
6 months contract
Our client in the mining industry is dedicated to delivering exceptional IT services and solutions. They pride themselves on their innovative approach and commitment to excellence. Join this dynamic team and be part of a company that values your expertise and fosters professional growth.
They are seeking a highly skilled and motivated Critical Incident Specialist - Service Integration and Management Specialist to join their team. In this role, you will be responsible for managing and resolving critical incidents, ensuring seamless service integration, and maintaining high standards of service delivery.
Qualifications:
An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline.
ITIL Certification and solid understanding of ITIL processes
Experience:
7- 10 years relating to
- The specific IM field, controls and risk mitigation.
- Business Unit plans and initiatives.
- Frontline IM services, toolsets, compliance and standards.
- Outsourced team management to ensure effective resource utilisation across the portfolio.
Key Responsibilities:
- Manage and take responsibility for the overall remediation of all critical service disrupting incidents (including RCA and remediation plans and actions)
- Drive for timely workarounds, document known issues and oversee problem management of incidents
- Analyse, determine operational impact and act as final authority for all change implementations
- Analyse, monitor and predict trends and develop plans designed to maintain service effectiveness
- Conduct regular tests to simulate disasters and prepare in the event of real situations
- Act as liason for all stakeholders with interests and input in incident management processes
- Communicate very effectively with frontline service specialists and BU staff in case of disasters
- Manage and record any changes which are implemented in the environment
- Maintain a cross functional / multi vendor escalation matrix
- Ongoing refresh of the Business Continuity Plan (BCP)
-
Critical Incident Specialist
4 months ago
Johannesburg, South Africa H2R Africa Full time6 months contract Our client in the mining industry is dedicated to delivering exceptional IT services and solutions. They pride themselves on their innovative approach and commitment to excellence. Join this dynamic team and be part of a company that values your expertise and fosters professional growth.They are seeking a highly skilled and motivated...
-
Expert Incident Management Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa H2R Africa Full timeH2R Africa is seeking a highly skilled and experienced Critical Incident Specialist - Service Integration and Management Specialist to join their team. This role is responsible for managing and resolving critical incidents, ensuring seamless service integration, and maintaining high standards of service delivery.
-
Senior Incident Resolution Specialist
2 months ago
Johannesburg, Gauteng, South Africa H2R Africa Full timeJob OverviewH2R Africa is dedicated to delivering exceptional IT services and solutions. We pride ourselves on our innovative approach and commitment to excellence.We are seeking a highly skilled and motivated Critical Incident Specialist - Service Integration and Management Specialist to join our team.Key Responsibilities:Manage and take responsibility for...
-
Specialist - Incident Management.commercial
8 months ago
Johannesburg, South Africa MTN Nigeria Full timeTheSpecialist: Incident Management will be responsible for logging and owning issue resolution follow up and communication, impact analysis and reporting on incident escalated to the Nerve Centre with the end view of enhancing the customer operations service delivery. The Specialist: Incident Management ensure that issues are escalated to there relevant...
-
IT Incident and Problem Specialist
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines in order to enhance work delivery,...
-
Incident Response Specialist
7 days ago
Johannesburg, Gauteng, South Africa Sci Tech Placements Full timeJob OverviewWe are seeking an Incident Response Specialist to join our team at Sci Tech Placements.
-
Specialist: Cybersecurity Incident Management
3 weeks ago
Johannesburg, South Africa Nexio Full timeJob title : Specialist: Cybersecurity Incident ManagementJob Location : Gauteng, JohannesburgDeadline : December 08, 2024Quick Recommended Links Jobs by Location Job by industries ROLE REQUIREMENT Adheres to the standard operating procedure and playbooks in the SOC. Impacts on Customer satisfaction and confidence in the SOC Service and service level...
-
Specialist: Cybersecurity Incident Management
2 weeks ago
Johannesburg, South Africa Nexio Full timeJob title : Specialist: Cybersecurity Incident Management Job Location : Gauteng, Johannesburg Deadline : December 08, 2024 Quick Recommended Links Jobs by Location Job by industries ROLE REQUIREMENT Adheres to the standard operating procedure and playbooks in the SOC. Impacts on Customer satisfaction and confidence in the SOC...
-
IT Incident and Problem Analyst Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Old Mutual Full timeJob Title : IT Incident and Problem Analyst SpecialistSalary: R500,000 - R700,000 per annum (Estimated)About the RoleWe are seeking a highly skilled IT Incident and Problem Analyst Specialist to join our team at Old Mutual. The successful candidate will be responsible for documenting, analysing, and resolving incidents to ensure service continuity and...
-
IT Manager
6 months ago
Johannesburg, South Africa Critical Recruit Full timeResponsible for the management of the company’s information management technology. Maintenance of all information technology equipment. Initiates, coordinates, and enforces IT systems, policies, and procedures. Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs. Recommends...
-
Cybersecurity Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Nexio Full timeCybersecurity Specialist - Incident Response ExpertWe are seeking a highly skilled Cybersecurity Specialist to join our team at Nexio. This role requires a strong background in cybersecurity incident response and management.Job DescriptionThe successful candidate will be responsible for:Responding to and managing cybersecurity incidents in a timely and...
-
Major Incident Manager
3 weeks ago
Johannesburg, South Africa Cisco Full timeJob title : Major Incident ManagerJob Location : Gauteng, JohannesburgDeadline : December 13, 2024Quick Recommended Links Jobs by Location Job by industries Who You Are You have experience operating in a high-transactional, 24x7 production environment and knowledge of incident management and ITIL/ITSM fundamentals. You have experience coordinating remote,...
-
Major Incident Manager
2 weeks ago
Johannesburg, South Africa Cisco Full timeJob title : Major Incident Manager Job Location : Gauteng, Johannesburg Deadline : December 13, 2024 Quick Recommended Links Jobs by Location Job by industries Who You Are You have experience operating in a high-transactional, 24x7 production environment and knowledge of incident management and ITIL/ITSM fundamentals. You have experience...
-
Major Incident Manager
2 months ago
Johannesburg, South Africa Cisco Systems Full time**What you will do**: We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. You are a vital...
-
Johannesburg, Gauteng, South Africa Epiroc Full timeJob OverviewEpiroc is seeking an experienced IT Transition and Incident Coordination Specialist to join our team.The successful candidate will be responsible for ensuring smooth IT service transitions and efficient incident response in a complex, multi-vendor environment.Key ResponsibilitiesThe following are the key responsibilities of this role:Transition...
-
Incident Management Strategist
3 weeks ago
Johannesburg, Gauteng, South Africa Liquid Intelligent Technologies Full timeJob Title: Incident Management StrategistWe are seeking an experienced Incident Management Strategist to join our team at Liquid Intelligent Technologies.About the RoleThe successful candidate will be responsible for developing and executing incident management strategies, policies, and procedures. They will coordinate with various teams to ensure successful...
-
Major Incident Manager.
2 months ago
Johannesburg, South Africa Cisco Full timeWhat you will do We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. You are a vital...
-
Cybersecurity Analyst
4 weeks ago
Johannesburg, Gauteng, South Africa Sci Tech Placements Full timeJob DescriptionAt Sci Tech Placements, we are seeking a skilled Cybersecurity Analyst - Incident Response Specialist to join our team.About the RoleThe successful candidate will be responsible for conducting forensic analysis of security breaches and incidents, identifying the source of malicious activity, and providing recommendations for remediation. They...
-
Critical Care Nurse Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa MSP Staffing LTD Full timeMSP Staffing LTD is seeking an experienced ICU Registered Nurse to join our dynamic team in Johannesburg. As a Critical Care Nurse Specialist, you will have the opportunity to provide exceptional care in critical situations and work with a talented group of professionals.Job SummaryWe are looking for a skilled and dedicated ICU Registered Nurse who can bring...
-
Incident Response Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Sci Tech Placements Full timeAbout the Role:At Sci Tech Placements, we are seeking an experienced Incident Response Specialist to join our team. This is a challenging and rewarding role that requires strong technical skills, excellent problem-solving abilities, and effective communication.Key Responsibilities:We are looking for a highly motivated individual with a minimum of 2 years'...