Support Technician

4 weeks ago


Centurion, South Africa Bidvest Protea Coin Full time
The suitable candidates main responsibilities and duties include, but are not limited to, the following:
  • Program, configure, and maintain digital learning systems (DLS) and related software.
  • Ensure the proper functionality and uptime of the DLS system.
  • Provide first-line technical support to users experiencing issues with alarm systems and digital learning tools.
  • Change user codes and assist technicians remotely.
  • Arm alarm systems after hours.
  • Troubleshoot and resolve hardware, software, and network-related problems in a timely manner.
  • Assist with the integration of new digital learning technologies or software updates.
  • Regularly monitor the performance of DLS platforms to identify potential issues.
  • Conduct system diagnostics and perform routine maintenance checks to optimize performance and security.
  • Analyse alarm signals/events to prevent potential incidents.
  • Maintain accurate records of support issues, resolutions, and system updates.
  • Report recurring technical issues to IT staff and recommend process improvements where necessary.
  • Work closely with technical staff, suppliers, clients, control room operators, IT teams, and management to ensure the seamless delivery of digital learning services.
  • Attend weekly and monthly client meetings to discuss system performance and enhancements.

Preferred qualifications/attributes/skills:
  • Proof of PSIRA certification.
  • Grade 12 or equivalent qualification.
  • Specific knowledge/ experience and certification on CCTV and Access Control.
  • Specific Knowledge on intruder alarms, CADDX, DSC, FBI, Telecom, IDS, PARADOX, COSMOS and ProSys Roko net Intrusion Systems.
  • Sound Knowledge of IP CCTV.
  • Sound Knowledge and understanding of CCTV System and Access Control, Fire, and Intrusion systems.
  • Relevant experience in similar position advantageous.
  • Excellent security equipment installation skills.
  • Excellent trouble shooting and fault-finding skills.
  • Excellent written &verbal communication skills.
  • Own reliable transport.


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