Contact Centre Agent: MKOPA
6 days ago
Based in Randburg
Shifts between 07:00 am- 21:00 pm
Working from Monday to Monday including public holidays- 45 hours week schedule
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main Responsibilities will include but will not be limited to :
- Must be able to communicate with customers professionally and articulately.
- Must be able to present benefits/opportunities of the sales or service in an effective manner.
- Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.
- Exercise appropriate soft skills when dealing with difficult customers.
- Ensure correct listening skills and probing techniques are used to establish relevant information.
- Be able to effectively communicate with the team leader and team members.
- To ensure that every day query is logged accordingly.
- Ensure that customers are informed as to the progress of queries logged but not resolved.
- Ensure that the customers are called and the resolution is confirmed before queries are closed.
- Ensure that progress of every query logged is monitor
KNOWLEDGE AND SKILLS:
- Good communication skills verbally and written in English.
- Must be able to display proven computer literacy
- Able to work under pressure
- Goal driven
- Ability to work with little supervision
- Contact Centre skills training
- Call handling skills
- Telephone etiquette skills
- Understanding of website navigation functionalities, technology savvy
- 6 months experience in an Outbound sales Contact Centre environment;
EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
- Grade 12
- At least 2 years' relevant experience, preferably in sales / financial industry / Retail industry .
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