Current jobs related to Contact Centre Expert - Randburg, Gauteng - iSON Xperiences

  • Contact Centre Solutions Expert

    1 day ago

    Randburg, Gauteng, South Africa Connexai Full time

    OverviewAt ConnexAI, we are revolutionising the future of contact centre technology by harnessing the power of advanced AI solutions. We are seeking a talented Solutions Architect to join our dynamic team and drive innovation in the industry.As a key member of our team, you will be responsible for designing and implementing cutting-edge solutions that set...

  • Contact Centre Team Lead

    1 hour ago

    Randburg, Gauteng, South Africa Ubuntu We Sizwe Two Four Seven Pty Ltd. Full time

    Job Summary:We are seeking an experienced Contact Centre Team Lead to join our team at Ubuntu We Sizwe Two Four Seven Pty Ltd. As a key member of our leadership team, you will be responsible for driving the performance of our Contact Centre Representatives and ensuring that they have the skills and knowledge required to deliver exceptional customer...

  • Senior Contact Centre Executive

    1 day ago

    Randburg, Gauteng, South Africa CallForce Full time

    As a Senior Contact Centre Executive at CallForce, you will play a key role in driving sales growth, improving service levels, and enhancing operational efficiency. We are seeking a highly experienced professional with a strong background in contact centre management.About the Position:Lead a team of supervisors and agents to achieve exceptional service...

  • Contact Centre Supervisor

    1 day ago

    Randburg, Gauteng, South Africa Sanlam Limited Full time

    MiWayLife is a leading provider of telephonic and digital intermediary channels for affordable and simple financial solutions. We are seeking a highly experienced Contact Centre Supervisor to join our team.About the RoleThis is a first line management role that requires the ability to motivate and manage a team of sales agents, ensuring they meet their...

  • Contact Centre Head

    1 day ago

    Randburg, Gauteng, South Africa The Travel Corporation Full time

    This is an excellent opportunity for a seasoned professional to take on a leadership role in our contact centre. As a Customer Service Director, you will be responsible for driving sales growth and improving customer satisfaction.About the RoleManage a team of sales professionals to achieve targets and improve performance.Analyse data to identify trends and...

  • Contact Centre Learning and Development Lead

    1 hour ago

    Randburg, Gauteng, South Africa Digital Gaming Corp. Full time

    Our MissionAt Digital Gaming Corp., we're on a mission to create extraordinary experiences for our customers.We believe that by staying ahead of the curve and continuously improving our services, we can deliver exceptional results that drive business growth.This role will play a critical part in helping us achieve our mission by developing and implementing...

  • contact centre agent

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service AgentsBased in RandburgShifts between 08:00 am- 18:00 pmWorking from Monday to SaturdayOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally...

  • contact centre agent

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service AgentsBased in RandburgShifts between 08:00 am- 18:00 pmWorking from Monday to SaturdayOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally...

  • Contact Center Performance Expert

    1 day ago

    Randburg, Gauteng, South Africa Salesworx Full time

    About the RoleThe Contact Center Performance Expert will be responsible for leading the daily operations of the call center, focusing on implementing strategic initiatives to enhance performance and call quality. This includes setting, monitoring, and achieving key performance targets, ensuring optimal staffing levels and shift patterns, and maintaining...

  • Contact Centre Agent: MKOPA

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Based in RandburgShifts between 07:00 am- 21:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with...

  • Contact Centre Agent: MKOPA

    1 week ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Based in Randburg Shifts between 07:00 am- 21:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to...

  • Contact Centre Agent

    1 week ago

    Randburg, Gauteng, South Africa Betway Africa Full time

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About Our CompanyWork is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online fun, a sentiment that is echoed in our environment and company culture. At Raging River's core is a...

  • Contact Centre Operations Lead

    1 day ago

    Randburg, Gauteng, South Africa Osiris Trading Full time

    About Our OpportunityWe are seeking an experienced Contact Centre Operations Lead to join our team at Osiris Trading. The successful candidate will be responsible for leading a team of customer service agents, driving operational efficiency, and delivering exceptional customer experiences.Key ResponsibilitiesLead a team of customer service agents, providing...

  • Financial Data Expert

    1 hour ago

    Randburg, Gauteng, South Africa FirstRand Corporate Centre Full time

    Role OverviewWe are seeking an experienced Financial Data Expert to join our team at FirstRand Corporate Centre.Key ResponsibilitiesThe successful candidate will be responsible for:Financial ModelingDeveloping and maintaining complex financial models and algorithms.Analyzing financial data to identify trends, patterns, and correlations.Data...

  • Business Intelligence Analyst

    1 hour ago

    Randburg, Gauteng, South Africa CallForce Full time

    About UsAt CallForce, we are committed to delivering exceptional customer experiences through our dialler operations. We are seeking a talented Business Intelligence Analyst - Contact Centre to join our team and help us drive business growth.Your key responsibilities will include:Designing and implementing data visualisation tools to help the team make...

  • Contact Centre Dialler

    6 hours ago

    Randburg, Gauteng, South Africa Carlysle Talent Search - Centurion Full time

    CALLING ALL Contact Centre DIALLER ADMINISTRATORSReference: DBN-AD-1Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort.You will form part of a successful team and be situated in a bright, arty and busy environment. As the IT & Dialler administrator, you will...

  • M-KOPA Contact Centre Agent

    3 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with...

  • Contact Centre Technical Lead

    2 hours ago

    Randburg, Gauteng, South Africa Carlysle Talent Search - Centurion Full time

    We are looking for a skilled Contact Centre Technical Lead to join our team at Carlysle Talent Search - Centurion in Constantia Kloof, Roodepoort.About the Role:This position offers the opportunity to work with ViciDial or similar dialler applications e.g., Real Connect, Touchstar, Genesys etc. and contribute to the design and implementation of a long-term...

  • Call Centre Analytics Expert

    1 hour ago

    Randburg, Gauteng, South Africa CallForce Full time

    About the RoleThe Call Centre Analytics Expert will play a critical role in our team by providing insights and recommendations to improve our dialler operations. You will work closely with the operational management team to design and implement data-driven solutions that drive business growth.Your key responsibilities will include:Designing and implementing...

  • Training and Quality Expert

    1 hour ago

    Randburg, Gauteng, South Africa Digital Gaming Corp. Full time

    Company OverviewDigital Gaming Corp. is a leading digital gaming company that has been at the forefront of innovation in the industry for years.We're a dynamic team of experts who are passionate about creating exceptional experiences for our customers.We're committed to staying ahead of the curve and continuously improving our services to meet the evolving...

Contact Centre Expert

1 week ago

Randburg, Gauteng, South Africa iSON Xperiences Full time

Company Overview:

iSON Xperiences is a renowned organization in the industry, recognized for its commitment to excellence and innovation. Our mission is to deliver exceptional customer experiences and exceed client expectations.

Job Description:

As a Contact Centre Agent, you will be responsible for providing world-class customer service to our clients. You will handle customer inquiries, resolve issues, and maintain accurate records of customer interactions.

Main Responsibilities:

  • Process customer service and technical service enquiries through inbound calls and provide end-to-end service.
  • Communicate professionally and articulately with customers.
  • Present benefits/opportunities of sales or services in an effective manner.
  • Identify and respond to customer needs from all demographics.
  • Exercise appropriate soft skills when dealing with difficult customers.
  • Use correct listening skills and probing techniques to establish relevant information.
  • Monitor progress of every query logged.
  • Ensure that every day query is logged accordingly.
  • Inform customers about the progress of queries logged but not resolved.
  • Confirm resolution with customers before closing queries.

Requirements:

  • Good communication skills verbally and written in English.
  • Must be able to display proven computer literacy.
  • Able to work under pressure.
  • Goal driven.
  • Ability to work with little supervision.
  • Contact Centre skills training.
  • Call handling skills.
  • Telephone etiquette skills.
  • Understanding of website navigation functionalities.
  • 6 months experience in an Outbound sales Contact Centre environment.

Education, Qualifications, Experience Necessary:

  • Grade 12.
  • At least 2 years' relevant experience, preferably in sales / financial industry / Retail industry.