SASSA - Customer Service Agents (DL) Afrikaans Speaking

2 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

Customer Service Fixed Term Contract Position

 month Contracts based in Randburg

Afrikaans Agents

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to customer queries.
  • Responding to customer queries accurately.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.
  • Providing relevant information to ensure First Call Resolution.
  • Effectively resolve queries.
  • Escalating faults that cannot be concluded on first contact.
  • Ensuring that customer details are captured accurately.
  • Perform any adhoc tasks as and when required
    • Grade 12
    • Computer Literate
    • Excellent Communication written skills 
    • Serious and passionate about customer service and working in a customer service industry
    • Previous call centre experience
    • Fluent in English and another South African language

COMPETENCIES:

  • Customer focus
  • Ability to build customer loyalty
  • Conflict management
  • Excellent communication skills
  • High level of professionalism and an understanding ethical conduct.
  • Quality orientation


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    Remote job. Start right away.Looking for a varied remote agent role within an innovative global business? Able to speak English? Then we're looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation...


  • Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full time

    Start right away. Looking for a varied remote agent role within an innovative global business?Able to speak English?Then we're looking for youDigital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation, we've grown...


  • Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full time

    Looking for a dynamic and innovative work environment where you can grow your skills and experience? Digital Customer Care Company Bv is seeking an experienced Customer Service Agent to join our team.In this role, you will be responsible for providing exceptional customer service via live chat, email, and phone to clients in the automotive and fashion...


  • Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full time

    Looking for a varied remote agent role within an innovative global business?Able to speak English?Then we're looking for youDigital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version): Since our creation, we've grown from a small attic...


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    Looking for a varied remote agent role within an innovative global business? Able to speak English? Then we're looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation in 2014, we've grown from a...


  • Randburg, Gauteng, South Africa Orion Group Full time

    DESCRIPTION: To retain existing and drive new business within agreed rates and credit policies by promoting the image, products, and services of the individual units available in buildings assigned to the sales agent and the Ithemba Group as a whole.DUTIES AND RESPONSIBILITIESAdminister incoming prospective leads across various platforms by contacting the...


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    At Digital Customer Care Company BV, we're looking for a highly motivated Multilingual Customer Service Agent to join our team. As a remote worker, you will be responsible for answering various customer questions about products and services, cultivating an interest in the visitor, and entering contact details of leads.The successful candidate will have...


  • Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full time

    About the JobThis is a challenging yet rewarding role for someone who is looking to take their customer service career to the next level. As a Customer Service Agent at Digital Customer Care Company Bv, you will be working with clients from around the world, responding to their inquiries, resolving issues, and providing solutions to their problems.You will...


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    We're seeking a skilled Customer Experience Specialist English-speaking to join our team! As a customer experience specialist, you'll play a critical role in shaping the customer experience for our clients.Your responsibilities will include developing and implementing customer experience strategies, gathering customer feedback, and analyzing data to improve...

  • SASSA - Team coach

    4 weeks ago


    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in Randburg Fixed term contract until November 2026The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the...

  • SASSA - Team coach

    3 weeks ago


    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in Randburg Fixed term contract until November 2026The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the...

  • SASSA - Team coach

    3 weeks ago


    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in RandburgThe position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure that the APS...


  • Randburg, Gauteng, South Africa Emirates Full time

    PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent / guest accurately, efficiently, timeously by creating inspirational luxury travel. This position is...

  • Remote Job Title

    1 day ago


    Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    We're on the hunt for a talented Remote Job Title - Customer Care Professional English-speaking to join our team! As a customer care professional, you'll play a crucial role in providing exceptional customer experiences to our clients' customers.You'll be the front line of our core product, ensuring the continued success and growth of the business. Your...


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    Digital Customer Care Company BV is seeking a skilled Customer Service Representative to provide exceptional customer service via various communication channels. As a representative of our company, you will be the front line of our core product, ensuring continued success and growth.The ideal candidate will possess excellent spelling and grammar skills in...


  • Randburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    Digital Customer Care Company BV is a fast-growing digital-first, remote-only company that empowers its employees to develop and grow alongside top talent. As a Customer Service Representative, you will play a critical role in ensuring the continued success and growth of our business.You will work under the direction of a team leader to deliver results in...


  • Randburg, Gauteng, South Africa Catch Consultants Full time

    We're looking for talented customer service agents to join the CSR Holdings team.This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy, etc.).Please note you'll be working night shifts in...

  • Customer Service Agent

    10 hours ago


    Randburg, Gauteng, South Africa 卡来 Full time

    Job DescriptionCustomer Service Agents at Sage are the heartbeat of our business, enhancing the customer experience, ensuring satisfaction and retention, building brand loyalty, and contributing to the company's success. In this hybrid office-based role, which requires a minimum of three days per week on-site at our Johannesburg office, you will provide...


  • Randburg, Gauteng, South Africa Network International Full time

    Job DescriptionAs a Customer Service agent within the contact center, you'll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms. Adhering to company-based time frames.ResponsibilitiesProvide exceptional...


  • Randburg, Gauteng, South Africa Energy at Work Projects Full time

    Afrikaans-speaking individuals with a passion for insurance are encouraged to apply for this exciting opportunity. As an Afrikaans Insurance Specialist with Energy at Work Projects, you will engage with clients, assess their insurance needs, and offer tailored solutions.Your key responsibilities will include conducting outbound calls, collaborating with...