Digital Agent

4 days ago

Randburg, Gauteng, South Africa Tracker South Africa Full time

Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Digital Department (Call Centre) situated at the head office based in Johannesburg.

Responsibilities:
  1. The Digital agent is responsible for sales and lead conversion targets.
  2. Marketing of Tracker to both existing and new customers.
  3. Scheduling fitments of Tracking units.
  4. Follow up on outstanding leads and/or queries.
  5. Handle inbound and make outbound calls according to campaigns.
  6. Demonstrate excellent knowledge of product, service offerings and systems.
  7. Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Tracker's sales strategy.
  8. Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Tracker's quality standards and values.
  9. Selling of value added services.
  10. Provide constant feedback to intermediaries, management and other departments regarding status of leads.
  11. Ensure quality benchmarks are achieved.
  12. Manage time and workloads to ensure that deadlines and targets are met.
  13. Align own behaviour with Tracker's culture and values.
  14. Ensure achievement of own performance requirements.
Skills and Competencies:
  1. Attention to detail.
  2. Deadline and results driven.
  3. Judgment/Problem solving.
  4. Tolerance for stress.
  5. Interpersonal and communication skills.
Job Requirements:
  1. 1 year previous call centre experience in a sales environment is essential.
  2. RE 5 & 120 FAIS credits are essential.
  3. MS Office knowledge (Basic or Intermediate Excel).
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