Retail Branch Manager

2 weeks ago


Nelspruit, South Africa The HR Company Full time
Key Requirements:
  • Matric
  • Min 5 years retail branch management experience in the same or similar/related industry
  • Fluent in English and Afrikaans
  • Proven track record of growing sales
  • Essential customer service and communication skills
  • Leadership skills and results orientation
  • Appropriate product and application knowledge, including ability to read technical brochures
  • Valid drivers license
  • Computer literate: MS Office

Duties Required:
  • Achieving key branch KPIs in respect of sales; stock level; staff performance; order management, general administration and supply chain management.
  • Manage staff performance across all the departments: including all-round job performance, discipline, training, attendance and staff morale.
  • Stock Control: Daily and monthly stock counts; Stock reporting on stock shortages and discrepancies and resolution thereof; dealing with warehouse and dispatch about stock discrepancies in respect of receiving and delivery.
  • Handling of all exports together with the relevant paperwork and export documentation
  • Following general operational procedures and health and safety rules and standards
  • Managing Customer Service: including managing quotations, effective handling of customer complaints, accurate technical advice and ensuring warranty information, manufacturing specifications, care and maintenance of merchandise is communicated at purchase.
  • General Branch Administration: Including cash, debtors and creditors management, sale documentation is complete according to policy and lodged with HO, dealing with expense claims and IBTs.


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