Retail Branch Manager
4 weeks ago
Key Requirements:
- Matric
- Min 5 years retail branch management experience in the same or similar/related industry
- Fluent in English and Afrikaans
- Proven track record of growing sales
- Essential customer service and communication skills
- Leadership skills and results orientation
- Appropriate product and application knowledge, including ability to read technical brochures
- Valid drivers license
- Computer literate: MS Office
Duties Required:
- Achieving key branch KPIs in respect of sales; stock level; staff performance; order management, general administration and supply chain management.
- Manage staff performance across all the departments: including all-round job performance, discipline, training, attendance and staff morale.
- Stock Control: Daily and monthly stock counts; Stock reporting on stock shortages and discrepancies and resolution thereof; dealing with warehouse and dispatch about stock discrepancies in respect of receiving and delivery.
- Handling of all exports together with the relevant paperwork and export documentation
- Following general operational procedures and health and safety rules and standards
- Managing Customer Service: including managing quotations, effective handling of customer complaints, accurate technical advice and ensuring warranty information, manufacturing specifications, care and maintenance of merchandise is communicated at purchase.
- General Branch Administration: Including cash, debtors and creditors management, sale documentation is complete according to policy and lodged with HO, dealing with expense claims and IBTs.
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