Groups & Incentives Operations Consultant

1 month ago


Sandton, South Africa Wild Dreams Hospitality Full time
Candidate Requirements:

  • Must have a minimum of 2 5 years previous inbound tour consulting experience
  • Must have excellent computer skills including (Tourplan, or any other reservation system, MS Office applications, Teams, Zoom)
  • Must have excellent organization and time management skills
  • Should be able to keep up with moving priorities, projects, clients, and technology
  • Must be able to think clearly in emergencies
  • Must have excellent communication skills (verbal, written, reporting and body language)
  • Must have financial, analytical skills, modelling and negotiation skills
  • Must have experiential Creativity for crafting experiences
  • Should be proactive, adaptable and detail-oriented with excellent problem-solving skills
  • Must be able to work within a team and have good interpersonal skills

Key Outputs:
  • Responsible for delivering and performing land tour programs and events
  • Handle/Travel on groups and ensure coordination in Southern and East Africa on a regular basis
  • Help with the preparation and support of all operations of traveling files, ensuring quality control measures are in place
  • Work with Operations Manager to ensure through strong commercial focus that all files are profitable
  • Maintain good relationships with partners and monitor adherence to service level standards by suppliers
  • Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
  • Maintain accurate and up-to-date information on all confirmed services
  • Oversee client itineraries and documents and ensuring prompt delivery
  • Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
  • Recommendation to Operations Manager and Groups Manager to improve guest experiences and customer service
  • Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
  • Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
  • Assisting with special projects and other duties as assigned by Management


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