Groups & Incentives Operations Consultant
1 month ago
- Must have a minimum of 2 5 years previous inbound tour consulting experience
- Must have excellent computer skills including (Tourplan, or any other reservation system, MS Office applications, Teams, Zoom)
- Must have excellent organization and time management skills
- Should be able to keep up with moving priorities, projects, clients, and technology
- Must be able to think clearly in emergencies
- Must have excellent communication skills (verbal, written, reporting and body language)
- Must have financial, analytical skills, modelling and negotiation skills
- Must have experiential Creativity for crafting experiences
- Should be proactive, adaptable and detail-oriented with excellent problem-solving skills
- Must be able to work within a team and have good interpersonal skills
Key Outputs:
- Responsible for delivering and performing land tour programs and events
- Handle/Travel on groups and ensure coordination in Southern and East Africa on a regular basis
- Help with the preparation and support of all operations of traveling files, ensuring quality control measures are in place
- Work with Operations Manager to ensure through strong commercial focus that all files are profitable
- Maintain good relationships with partners and monitor adherence to service level standards by suppliers
- Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
- Maintain accurate and up-to-date information on all confirmed services
- Oversee client itineraries and documents and ensuring prompt delivery
- Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
- Recommendation to Operations Manager and Groups Manager to improve guest experiences and customer service
- Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
- Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
- Assisting with special projects and other duties as assigned by Management
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