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Groups and Incentives Relief Consultant

2 months ago

Sandton, South Africa HR Genie Full time
About the Role

&Beyond is a company built on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily. We are seeking a highly skilled and experienced professional to join our team as a Groups and Incentives Relief Consultant.

Key Responsibilities
  • Supervise the responsibilities of assigned team members during the absence of the consultant, assuming full management of the consultant's workload, including handling re-quotes, ongoing proposals, operations management, and other related tasks.
  • Assist and develop agent and hosted educational bookings, working closely with the Sales team to ensure seamless trips.
  • Be involved in the implementation of systems and procedures and assist with testing of systems.
  • Step in to chase provisional bookings for all relevant team members.
  • During quiet periods, follow up on any dead leads.
  • Assist in loading bookings for consultants during peak booking periods.
  • Assist with Small Group Journeys.
  • Assist with the procurement of new suppliers and products to enrich the offerings and creativity of the Groups department.
  • May be required to occasionally travel with groups to assist with operations.
Requirements
  • In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations.
  • Good understanding of terms and conditions, markets in which andBeyond operates, product knowledge, third-party, and andBeyond product destinations.
  • Relevant understanding of business to create and formulate a strategy and make commercial decisions.
  • A passion for delivering service excellence.
  • A good knowledge of South Africa, Southern, and East Africa with the ability to provide recommendations and assistance.
  • Basic knowledge of crisis management protocols and procedures, including emergency response and risk mitigation strategies.
Skills and Qualifications
  • Meticulous attention to detail to ensure accuracy and precision in all aspects of work, from itinerary planning to documentation and communication with clients and stakeholders.
  • Strong organizational skills to manage multiple tasks, deadlines, and priorities efficiently, ensuring smooth operations and timely delivery of services.
  • Eagerness to take initiative, anticipate challenges, and actively seek solutions to potential issues before they escalate.
  • Strong analytical skills combined with a creative mindset to effectively identify, analyze, and resolve complex problems that may arise during relief assignments.
  • Willingness to collaborate and coordinate with team members, partners, and stakeholders to achieve common goals, fostering a positive and supportive work environment.
  • An in-depth knowledge of Tourplan, Wetu, and all Microsoft systems such as Word, Excel, PowerPoint, and Outlook is advantageous.
Personal Characteristics
  • Good interpersonal skills.
  • Commitment to providing exceptional customer service, understanding guests' needs, and delivering tailored solutions to exceed expectations.
  • Ability to thrive in dynamic and unpredictable environments, adjusting quickly to changing circumstances and unforeseen challenges.
  • Ability to work independently and make decisions confidently, especially in high-pressure situations.
  • Takes initiative to address issues before they escalate and seeks opportunities for improvement.
  • Diligence and self-motivation to meet deadlines and keep on top of your job.
  • Willingness/ability to share information and teach and inspire others.
  • Be driven by motivation and not targets.
  • Must be administration-driven.
Previous Work Experience
  • Minimum of 3-5 years previous inbound tour consulting experience required.