Touring Groups and Incentives Coordinator
2 months ago
Wild Dreams Hospitality is seeking a highly skilled and experienced Touring Groups and Incentives Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and ensuring the smooth execution of touring groups and incentives programs.
Key Responsibilities:- Group Coordination: Coordinate and manage touring groups and incentives programs from start to finish, ensuring seamless execution and exceptional client satisfaction.
- Communication and Negotiation: Develop and maintain strong relationships with clients, suppliers, and stakeholders through effective communication and negotiation skills.
- Time and Desk Management: Manage your time and workload efficiently, prioritizing tasks and meeting deadlines to ensure the successful delivery of programs.
- Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and precision in all aspects of your work.
- Customer Focus: Provide exceptional customer service, responding to client needs and concerns in a professional and timely manner.
- Technical Skills: Possess strong technical skills, including proficiency in Microsoft Office and experience with Tourplan or similar booking systems.
- Geographical Knowledge: Have a deep understanding of the geography, logistics, and products of South Africa, Botswana, Tanzania, and Kenya, with additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia, and Mozambique being an advantage.
Requirements:
- At least 3 years of experience in touring groups and incentives coordination.
- Excellent communication and negotiation skills.
- Strong time and desk management skills.
- Attention to detail and ability to work under pressure.
- Excellent customer service skills.
- Proficiency in Microsoft Office and experience with Tourplan or similar booking systems.
- Deep understanding of the geography, logistics, and products of South Africa, Botswana, Tanzania, and Kenya.
Working Arrangements:
- Remote working with 1 day a week in the office required.
- 8 weeks of paid training in the office provided.
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