Administrator
15 hours ago
Job Title: Administrator
Location: Remote, Cape Town
Salary: R8,000 R10,000 per month
Company Overview:
Join a dedicated team at a Madagascan Eco-Tourism business that fosters conservation, community engagement, and sustainable travel experiences.
Start Date:
The successful candidate will commence the first week of February 2025.
Key Responsibilities:
Volunteer Management:
- Serve as the primary point of contact for volunteers, responding to emails, applications, and phone inquiries.
- Guide volunteers through the booking process, ensuring accurate information is provided.
- Handle invoicing, ensuring all financial transactions are timely and accurate.
- Send comprehensive booking information, program manuals, and arrival detail emails.
- Oversee onboarding procedures, including collection on arrival, briefing the team, and verifying that participation agreements are completed via Sign Now.
- Provide ongoing support to volunteers, addressing questions and concerns, and ensuring a positive experience.
- Issue participation certificates to volunteers upon completion of their programs.
Systems Management:
- Utilize Zoho Books for financial management.
- Use "You for Payments" for processing volunteer fees.
- Leverage HubSpot for sending templated emails and maintaining volunteer communication records.
- Work with Gmail and Google Sheets for correspondence, record-keeping, and reporting.
Ideal Candidate Profile:
- Proven experience in administrative roles, preferably in a customer-facing or volunteer coordination capacity.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Comfortable with remote working and proficient in using online collaboration and financial tools.
- A proactive approach to problem-solving and the ability to work independently.
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