Quality Assurance Agent: Call Centre

**Synopsis** My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract. **Qualification and Experience** - Grade 12 - Certificate in Quality Assurance - Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality...

Quality Assurance Agent: Call CentreTalentCru is seeking a seasoned Quality Assurance Agent with extensive experience in quality management in a Call Centre environment to join our team on a 3-year contract.Key Responsibilities:Develop and implement quality management strategies to ensure exceptional customer service.Collaborate with the Service Desk team to...

TalentCru is seeking a seasoned Quality Assurance Agent with 5+ years of quality management experience in a Call Centre environment to join their team on a 3-year contract.Grade 12Certificate in Quality AssuranceMinimum 8 years (preferably over 10 years) of quality management experience, including:Quality AssuranceService DeskFamiliarity with IVANTI Service...

**Gauteng**, PTA - East** **R 12000 - R 12000 Monthly Cost To Company** We are seeking a skilled and experience Call Centre QA and Compliance Officer to join a legal firm based in Pretoria East. Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance...

Quality Assurance Agent: Call CentreTalentCru is seeking a seasoned Quality Assurance Agent with 5+ years of quality management experience in a Call Centre environment to join their team on a 3-year contract.Requirements:Grade 12Certificate in Quality AssuranceMinimum 8 years of experience in quality management, including Quality Assurance and Service...

Quality Assurance Agent: Call CentreTalentCru is seeking a seasoned Quality Assurance Agent with extensive experience in quality management in a Call Centre environment to join our team on a 3-year contract.Key Responsibilities:Develop and implement quality management strategies to ensure exceptional customer service.Collaborate with the Service Desk team to...

A well-established organization in** PRETORIA **is seeking a **Call Centre Agents** **to join their team **Salary will be discussed in the interview.** **Qualifications and Experience**: - Call Agent or equivalent position: three (3) years of Call Centre industry experience. **Technical Skills** - Exceptional knowledge of MS Office full package - Good...

We are seeking a skilled Call Centre QA and Compliance Officer to join our team! Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call Centre environment. **Minimum Requirements** - Grade 12. - 4-5 years’ experience in a...

**Job Purpose**: **Key Responsibilities**: - **Call Monitoring**:_ - Conduct regular monitoring of inbound and outbound calls to assess compliance with quality standards. - Evaluate agent performance based on established metrics and criteria. - **Feedback and Reporting**:_ - Provide constructive feedback to agents and team leaders based on call...

**Call Centre Sales Agents (Outbound)** **Menlyn, Pretoria** **Permanent** **Job Duties** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **Requirements**: - Matric - Call Centre Certificate - RE 5 (Advantage) - Registration as an Employee...

**POSITION PURPOSE** This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate...

**OUTBOUND CALL CENTRE AGENTS** **Outbound Call Centre Agent, based in Menlo Park, Pretoria - Market related Commission and incentive structure. Excellent inhouse training in terms of product knowledge and business development skills.** **MINIMUM REQUIREMENTS**: - **Matric**: - **± 2-3 Years Call Centre Environment Experience (Advantage)**: -...

Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

Job Title: Life and Funeral Sales Call Centre AgentsWe are seeking experienced Call Centre agents to join our team at Isilumko Staffing.Job Summary:As a Life and Funeral Sales Call Centre Agent, you will be responsible for selling long term insurance products to clients over the phone.Key Responsibilities:Respond to customer inquiries and provide product...

Quality Analyst Job DescriptionAt Boardroom Appointments, we are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality in our sales and service operations.Key Responsibilities:Planning and Reporting (10%): Develop and maintain quality objectives and measures...

**Life and Funeral Sales Call Centre Agents** **Menlyn** **Permanent** We are seeking Call Centre agents with experience in long term insurance. Basic and commission. **Requirements**: - Matric - Clear ITC - RE 5 within 2 years of DOFA - Full FAIS credits within 6 years of DOFA

**Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Pretoria, Gauteng- **Job Title**: Call Centre Operations Manager (Pharma)- Closes: 30 September 2024**Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Call Centre Operations Manager (Pharma) - Pretoria.**: My Client in the Pharmaceutical...

Life and Funeral Sales Call Centre AgentsMenlynPermanent We are seeking Call Centre agents with experience in long term insurance.Basic and commission. Requirements:MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA

Job SummaryThe Call Centre Agent will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, and have a knack for lead capture and qualification. They should also be organized,...