Team Manager – Luxury Retail Sandton

3 months ago

Johannesburg, South Africa Service Solutions Full time

My client, an international leader in Luxury Fashion is seeking to employ a team Manager to join their ever growing team

The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.

How you will contribute

  • Promote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by example
  • Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in Workday
  • Partnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions
  • Support and coordinate the opening and closing of the store as the Manager on Duty
  • Lead the store morning briefings as and when required, delivering key business communication and daily objectives
  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor
  • Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele
  • Full utilization of various clienteling tools available to activate, retain and grow personal client base
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
  • Lead the shop floor, actively selling and role modelling the selling ceremony
  • Manage and resolve customer issues providing solutions that are commercially sound and acceptable clients whilst delighting and retaining the clients
  • Monitor performance of the categories assignment and proactively propose action plans to reach targets
  • Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the business
  • Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained
  • Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
  • Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the policies and standards are upheld and executed consistently
  • Any other ad hoc duties as required by your manager



Who you are

  • Studies in Business Management/Retail Management desirable
  • Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion
  • Strong analytical and problem-solving skills
  • Commercial awareness
  • Experience in management of a small team
  • Exceptional written and verbal communication skills

Passionate in developing and furthering a career within the luxury fashion industry

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