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Helpdesk Technical Support Technician – Ferndale

4 weeks ago

Randburg, South Africa Career Circuit Full time

Years of Experience: 3-5 years

Candidate to have Afrikaans & English speaking fluently. Correct (African Lang is a bonus).

Qualifications:

  • Grade 12 / Matric.
  • CompTIA A+ Qualification.
  • CompTIA N+ Qualification.
  • Microsoft Qualifications in MS 365 Fundamentals, PowerApps.

Fundamentals:

  • System Development Qualifications (NQF L5).
  • MCSA Server 2016, MCSE Core infrastructure.
  • CompTIA Security+, and Microsoft Certified: Azure Fundamentals.
  • AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), and Project Management Professional (PMP).

Essentially, they need to support:

  • Desktops, Servers, Network Infrastructures, Security & Firewalls, Cloud Services & Backup.

Hard Skills:

  • Active Listening and Empathy.
  • Effective Communication.
  • Problem-Solving and Critical Thinking.
  • Patience and Composure.
  • Customer Service Orientation.
  • Adaptability and Flexibility.
  • Teamwork and Collaboration.
  • Time Management and Prioritization.
  • Continuous Learning and Knowledge Updating.
  • Conflict Resolution and Negotiation.

Soft Skills:

  • Network Troubleshooting and Configuration.
  • Cloud Computing Services (e.g., AWS, Azure, Google Cloud).
  • Cybersecurity Best Practices and Protocols.
  • Operating Systems Administration (Windows, Linux, macOS).
  • Virtualization Technologies (e.g., VMware, Hyper-V).
  • Hardware Diagnostics and Repair.
  • Scripting and Automation (e.g., PowerShell, Bash).
  • Database Management and SQL.
  • Help Desk Ticketing Systems.
  • Mobile Device Management.