Technical Learning and Development Trainer

7 months ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001219

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Training and Development**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
The role of the Technical Learning and Development Trainer is to ensure all Tracker’s technicians are fully trained and developed with the intentions of addressing technicians specific training needs. Assist Management Team with the identification of training needs in their respective business units. To identify the training objectives and outcomes because of the identified training needs and subsequently ensure that suitable training material is developed.

**Job description**:

- Develop, maintain and upgrade specific installation related training material as and when required.
- Develop and introduce installation Theory and Practical, material for training purposes.
- Plan and perform Installation Theory sessions for all Tracker employed Technicians.
- Facilitate Technical Training (Theory & Practical).
- Plan and perform installation Theory and Practical sessions for all Fitment Centre/Reseller Installation Technicians effecting installations on behalf of Tracker Connect.
- Plan and perform Installation Theory sessions for all Tracker employed Quality Assurer
- Facilitate Technical Training (Theory & Practical).
- Refresher Training for all Tracker, Fitment Centre and Reseller Technicians
- Assess Technical Training (Theory & Practical).
- Perform regular assessments on all installation technicians and identify suitable solutions for any problem areas.
- Identify training needs and develop suitable training programs on a regular basis.
- Responsible for managing of technical trial projects in line with client or OEM approval to improve product match and support.
- Identify client’s requirements.
- Training and Quality assurance.
- Evaluate results and document recommendations.
- Render technical advice to Managers, Technicians and Quality Supervisors
- Facilitate the Technical Internship programme.
- Share monthly and quarterly reports to all stakeholders on the performance of the technicians and measurement of training conducted post training and share the OJT reports with key stakeholders.
- Identifies the key performance indicators for the team to ensure effective development, co-ordination and presentation of the training programs.
- Works together with the E learning specialist on assessments.
- Implements the Tech Mobile App and monitors training content with e Learning specialist.
- Serve as a conduit between the L&D department and Compliance and promote agendas and providing the required statistical information to ensure continual improvement, to work with the QA officer to help tailor the department needs to best practice standards, including Quality Champion Forums.
- Establishes training standards and provides quality assurance for training activities in the L&D department.
- Ensure that all learning and skills development programs are built with a consistent and organized methodology to include the needs assessment, ROI, expectations, success evaluation and quality control.

**Minimum requirements**:

- Diploma/ Degree in Technical Training or equivalent qualification in ODETD Practices
- Minimum 3 years’ experience in training
- Accredited Assessor (advantageous if constituent Assessor)
- Accredited Moderator (advantageous if constituent Moderator)
- Proficient in Microsoft Office suite
- Excellent Tracker system & Product Knowledge
- Positive attitude
- Display Tracker business values.
- Maintain industry knowledge and best practice within education and development.
- Excellent interpersonal skills. Ability to interact with all departments at all levels
- Ability to work independently, under pressure and must take responsibility.
- Ability to motivate the team.
- Excellent people skills
- Planning and organizing
- Excellent business writing skills

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