Technical Support Specialist
7 days ago
Profile Personnel is looking for a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving technical issues reported by clients and internal teams. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work independently and as part of a team.
Responsibilities:
- Test new software releases to ensure stability and functionality.
- Replicate and diagnose technical issues reported in the field to identify solutions.
- Troubleshoot and resolve product-related problems efficiently.
- Develop and maintain training materials, user guides, and troubleshooting documentation for internal teams and clients.
Requirements:
- A+ and N+ certification (mandatory).
- Minimum of 2 years in a Technical Support role.
- Strong administrative Linux knowledge.
- Proficiency in scripting and command-line operations.
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