Receptionist

6 months ago


Stellenbosch, South Africa IntelliStaff Full time
Key Responsibilities:
Guest Services:
  • Greet and welcome guests with a friendly and professional demeanor.
  • Perform efficient and accurate check-in and check-out procedures.
  • Provide information about hotel facilities, services, and local attractions.
  • Handle guest inquiries, complaints, and requests promptly and courteously.
  • Ensure guest satisfaction by addressing and resolving issues promptly.
Reservations and Bookings:
  • Manage room reservations, cancellations, and modifications.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
  • Update and maintain accurate guest records in the hotel management system.
  • Maximize room occupancy and promote hotel services and facilities.
Financial Transactions:
  • Process payments and manage cash, credit card transactions, and billing.
  • Balance cash drawers and record receipts accurately.
Communication:
  • Liaise with other departments (housekeeping, maintenance, food and beverage) to address guest needs and requests.
  • Communicate effectively with colleagues and management to ensure smooth operations.
Administrative Duties:
  • Answer phone calls and respond to emails professionally and promptly.
  • Maintain a clean and organized reception area.
  • Assist with administrative tasks as needed, such as filing, data entry, and reporting.
Qualifications:
  • High school diploma or equivalent; additional education in hospitality or related field is a plus.
  • Previous experience in a hotel or customer service role preferred.
  • Proficiency in using hotel management software and MS Office applications.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively under pressure.
  • Professional appearance and attitude.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

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