![TalentCru](https://media.trabajo.org/img/noimg.jpg)
Operations and Customer Engagement Specialist
1 month ago
We are thrilled to be working with a leading and prestigious client We are seeking a highly experienced Client Relations Manager: Hospitality Operations and Customer Engagement to join their team. We are looking for someone with extensive experience in customer engagement, contracts management, and operations within a hospitality or service-oriented environment.
Â
As a Client Relations Manager, you'll play a pivotal role in delivering top-notch Front of House solutions to prestigious commercial clients within an outsourcing division. This multifaceted role involves managing key client relationships, coordinating operations across multiple national locations, and overseeing employee recruitment, onboarding, and daily service delivery. Your commitment to exceptional customer service and strategic thinking will drive success. This is a permanent opportunity.
Â
Key to the role:
- 7+ years Operations Experience within Hospitality
- Contracts Management experience
- Excellent communications skills
- Engaging with key stakeholders and managing relationships
- Knowledge payroll/timesheet management
- Sound knowledge of industry-related Legislation (IR and HR included)
- Business and finance acumen
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Up to 5 years of management experience in Front of House / Operations Management within Hospitality
- Proven experience in managing regional teams and Performance Management
- Knowledge of best practice people frameworks and solutions
- Familiarity with payroll and timesheet management
- Business and finance acumen
- Extensive expertise in building client and key stakeholder relationships
- Proficiency in innovation strategy implementation
- Sound knowledge of industry-related Legislation
- Awareness of industry trends and best practices
- Exceptional customer service orientation
Â
Customer:
- Define strategic client value propositions in alignment with profitability and cost models.
- Maintain open communication with clients to gather feedback and assess satisfaction levels.
- Address client concerns promptly and professionally.
- Implement solutions to resolve issues and prevent future occurrences.
- Ensure service quality meets or exceeds client expectations.
Financial:
- Track monthly financial performance and implement cost control measures.
- Provide forecasts to the Operations Executive as needed.
- Manage client accounts, including contract negotiation and rate adherence.
Â
Recruitment, Admin, and Payroll Management:
- Drive competency-based recruitment and selection strategies.
- Ensure efficient admin and payroll management.
- Monitor invoicing and debtors processes.
Â
People Management:
- Work closely with front-of-house staff to ensure seamless service delivery.
- Provide training and guidance on client service best practices.
- Create a positive work environment and drive talent development and retention.
General:
- Handle staff disciplinaries and CCMA cases.
- Act as a liaison between clients and other service providers.
- Coordinate events and ensure client requirements are met.
- Resolve client complaints and issues professionally and proactively.
Competencies:
- Strong analytical, decision-making, and problem-solving skills.
- Accountability and adaptability.
- Attention to detail and accuracy.
- Collaboration and excellent communication skills.
- Proficiency in report writing and presentation.
- Financial target-driven with good business acumen.
- Knowledge of employment legislation and labor relations.
- Strong leadership skills and a belief in quality and excellence.
- 7+ years Operations Experience within Hospitality
- Contracts Management experience
- Excellent communications skills
- Engaging with key stakeholders and managing relationships
- Knowledge payroll/timesheet management
- Sound knowledge of industry-related Legislation (IR and HR included)
- Business and finance acumen
-
Operations/customer Support Specialist
3 weeks ago
Johannesburg, South Africa Quantum Change Full timeOur client in the Software Solutions industry is seeking a skilled Operations/Customer Support Specialist who will assist with the order fulfillment process and provide necessary customer support. The incumbent would need to understand the order fulfillment process and execute as per below: - Monitor orders mailbox - Generate quote based on order...
-
Operations/customer Support Specialist
3 weeks ago
Johannesburg, South Africa Quantum Change Full timeOur client in the Software Solutions industry is seeking a skilled Operations/Customer Support Specialist who will assist with the order fulfillment process and provide necessary customer support. The incumbent would need to understand the order fulfillment process and execute as per below: - Monitor orders mailbox - Generate quote based on order...
-
Virtual Customer Specialist
2 months ago
Johannesburg, South Africa Outsourcing To South Africa Full time**Operations and Customer Engagement Specialist** Our consultancy, a leader in creating **business plans and investor pitch decks for business owners and professional partners**, is looking for an Operations and Customer Engagement Specialist. This role is pivotal in taking significant operational and sales responsibilities off the owner's shoulders,...
-
Virtual Customer Specialist
21 hours ago
Johannesburg, South Africa Outsourcing To South Africa Full time**Operations and Customer Engagement Specialist** Our consultancy, a leader in creating **business plans and investor pitch decks for business owners and professional partners**, is looking for an Operations and Customer Engagement Specialist. This role is pivotal in taking significant operational and sales responsibilities off the owner's shoulders,...
-
Operations/customer Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Quantum Change Full timeOur client in the Software Solutions industry is seeking a skilled Operations/Customer Support Specialist who will assist with the order fulfillment process and provide necessary customer support.The incumbent would need to understand the order fulfillment process and execute as per below:Monitor orders mailbox Generate quote based on order received...
-
Customer Engagement Manager
2 weeks ago
Johannesburg, South Africa Initiate International Full timeJob DescriptionAre you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user...
-
Customer Engagement Manager
5 days ago
Johannesburg, South Africa Initiate International Full timeAre you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If...
-
Virtual Customer Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Outsourcing To South Africa Full timeOperations and Customer Engagement SpecialistOur consultancy, a leader in creating business plans and investor pitch decks for business owners and professional partners, is looking for an Operations and Customer Engagement Specialist.This role is pivotal in taking significant operational and sales responsibilities off the owner's shoulders, including...
-
Customer Engagement Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Initiate international Full timeAre you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If...
-
Employee Engagement Specialist
4 weeks ago
Johannesburg, South Africa TalentPop Full time**TalentPop** is an E-Commerce brand who is seeking for a Junior HR People Operations (Employee Engagement) Specialist who is willing to go above and beyond! **ARE YOU**: - Passionate about fostering an inclusive and engaging work environment? - Motivated to implement innovative HR strategies to support employees' growth and development? - Hard-working? -...
-
Engagement Specialist
4 weeks ago
Johannesburg, South Africa De Beers Group of Companies Full timeCompany Description - The strategy of Anglo American is to secure, develop and operate a portfolio of high quality and long-life resource assets to deliver leading shareholder returns. This can be achieved through innovative practices and technologies, in the hands of our world-class people, working towards a common purpose of re-imagining mining to improve...
-
Operations Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Logistics and Operations Management Full timeWe require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...
-
Customer Engagement Director
2 weeks ago
Johannesburg, Gauteng, South Africa First Point Group Ltd Full time26946Posted: 17/03/2023 Negotiable South Africa, Johannesburg, South Africa South Africa Johannesburg Permanent Customer Engagement Director Johannesburg As a Customer Engagement Director, your primary objective is managing and developing new profitable client relationships within the Telecommunication and Banking Industry. You will be responsible for...
-
Hostess / Customer Experience Specialist
2 months ago
Johannesburg, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Engagement Specialist
4 weeks ago
Johannesburg, South Africa De Beers Group of Companies Full timeCompany Description - We’re re-imagining mining to improve people’s lives, including the lives of everyone who works for Anglo American. We strive to be a great company where employees are inspired to do their best work - a place where every colleague can grow, develop, and realise their potential. To live up to our “Always with Purpose” employee...
-
Engagement Specialist
21 hours ago
Johannesburg, South Africa De Beers Group of Companies Full timeCompany Description - We’re re-imagining mining to improve people’s lives, including the lives of everyone who works for Anglo American. We strive to be a great company where employees are inspired to do their best work - a place where every colleague can grow, develop, and realise their potential. To live up to our “Always with Purpose” employee...
-
Engagement Specialist
3 weeks ago
Johannesburg, South Africa De Beers Group of Companies Full timeCompany Description - We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee...
-
Customer Engagement Director
3 weeks ago
Johannesburg, South Africa JBHired Full timeDescription Our Client is a fully-integrated B2B2X financial technology platform covering scoring, financial decisions, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making, and driving a superior business model & strong customer experience with a presence in 30 Countries...
-
Engagement Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa De Beers Group of Companies Full timeCompany Description We're reimagining mining to improve people's lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee value...
-
Specialist Operations
6 days ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...