Hostess / Customer Experience Specialist

2 months ago

Johannesburg, South Africa The Capital Hotels and Apartments Full time

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything

**WHY WORK FOR US?**

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

**Description**:
In the role of Hostess / Customer Experience Specialist, you will be a key figure in crafting the guest experience.You'll manage retsurant reservations, lead team briefings, handle special requests, and ensure all guests receive a warm welcome. You'll play a pivotal role during service, connecting guests with our culinary team, and addressing any concerns with grace. Beyond day-to-day operations, you'll contribute to our brand's growth, particularly through social media, to enhance our online presence and attract new patrons.

**Minimum **Requirements**:

- Matric
- Hospitality Qualification or Similar
- Previous hostess or customerfocused role within the hospitality industry.
- Guest Service Focussed
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Outstanding communication and interpersonal skills, capable of engaging positively with diverse individuals.
- Demonstrate exceptional organizational abilities and can multitask effectively in a dynamic environment.
- Possesses an outgoing, customerfocused personality, eager to contribute to a growing brand.
- Shows familiarity with social media platforms and how they can be leveraged for brand growth
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Ability to work shifts

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