Operations/customer Support Specialist
4 weeks ago
Our client in the Software Solutions industry is seeking a skilled Operations/Customer Support Specialist who will assist with the order fulfillment process and provide necessary customer support.
The incumbent would need to understand the order fulfillment process and execute as per below:
- Monitor orders mailbox
- Generate quote based on order received
- Communicate with customers and send out quotes
- Check-out devices from stock and deliver to manufacturing partners
- Communicate updates to customers
- Perform technical quality assurance steps on devices to ensure there are not manufacturing defects
- Deliver or ship units to local/international customers
- Manage stock levels
- Manage customer support, for any potential issues picked up in the field
**Skills/Experience and Qualifications**:
- 5+ years working experience in a similar role
- Knowledge/experience in the logistics/operations industry
- Clear communicator
- Good customer engagement
- Customer service & quality obsessed
- Need to have excellent technical skills (software), previous basic coding experience would be an advantage
- Own car essential, to deliver units to local customers
- Have an eye for detail and proficient in executing processes
- Build solid relationships with manufacturing partners
**Job Types**: Full-time, Permanent
**Salary**: R30,000.00 - R35,000.00 per month
**Experience**:
- Logistics/Operations Customer Support: 5 years (required)
- Software Testing: 1 year (required)
License/Certification:
- Driver's licence AND your own car? (required)
Application Deadline: 2023/11/03
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