Reservations Manager

4 weeks ago

Cape Town, South Africa Khula Placements Full time

Reservations Manager 5-Star Luxury HotelWe are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.Key Responsibilities:Oversee the entire reservations process, ensuring a seamless guest experience from initial inquiry to final confirmationLead and develop the reservations team, providing training, guidance, and supportMaximize room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partnersEnsure accuracy and efficiency in data management, reporting, and system maintenance using Protel AirDeliver a consistently high standard of guest service with personalized communication and attention to detailManage VIP bookings, special requests, and resolve issues professionally and promptlyHandle all incoming emails, calls, and messages with efficiency and warmthWork closely with all Heads of Departments to ensure operational excellenceParticipate in meetings and submit reports and feedback as requiredRequirements:Grade 12 with a relevant tertiary qualificationMinimum 3 years experience as a Reservations ManagerExperience in a luxury or 5-star environment preferredStrong leadership, communication, and team management skillsKnowledge of revenue management principles and practicesProficiency in hotel booking systems, preferably Protel AirExcellent organizational skills and attention to detailGuest-centric mindset with exceptional interpersonal skillsAbility to perform under pressure in a fast-paced, high-end environmentCompetent in MS Office and ExcelWillingness to work on public holidays and weekends when requiredJoin our team and be part of delivering world-class luxury hospitality experiences.To apply, please send your CV and a recent photograph. Only shortlisted candidates will be contacted.480

  • Reservations Manager

    1 week ago

    Cape Town, Western Cape, South Africa 32784d2d-5e9e-41c6-8313-fd8e2248150f Full time R500 000 - R1 500 000 per year

    Job Advert SummaryThe Reservations Manager is responsible for overseeing the day-to-day operations of the reservations department, ensuring accuracy, efficiency, and superior guest service. This role manages room inventory, rate distribution, and reservation procedures while working closely with Front Office, Revenue Management, and Sales & Marketing to...

  • Reservations Manager

    19 minutes ago

    Cape Town, South Africa Newmark Hotels Full time

    **Job Advert Summary**: The Rockefeller Hotel, is seeking a highly organized and experienced Reservations Manager to lead our dynamic Reservations Department. This role is integral to ensuring the smooth, accurate, and efficient handling of a high volume of bookings across multiple channels—including group, corporate, and OTA reservations—while...

  • Reservations Manager

    2 days ago

    Cape Town, South Africa Sun International Full time

    **Job Purpose** The Reservations Manager has responsibility and accountability for the management of the reservations team and hotel accommodation reservations process for both Groups and Individuals, in line with Company procedures and professional service standards, with the aim of maximising room revenue. **Key Performance Areas** Hotel Accommodation...

  • Reservations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time R250 000 - R500 000 per year

    Job Advert SummaryThe Reservations Manager is responsible for overseeing the day-to-day operations of the reservations department, ensuring accuracy, efficiency, and superior guest service. This role manages room inventory, rate distribution, and reservation procedures while working closely with Front Office, Revenue Management, and Sales & Marketing to...

  • Reservations Manager

    7 days ago

    Cape Town, South Africa The Roberts Connexion Full time

    A 5* property seeks to hire a suitably experienced and qualified Reservations Manager. **Scope**: - To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services. - To manage the Junior Tour operator team - To ensure that guests receive an exceptional guest experience that goes beyond their...

  • Central Reservations Manager

    1 week ago

    Cape Town, South Africa Newmark Hotels Full time

    The purpose of the role is to support the Group Revenue Manager in the day to day running and management of the Reservations Department. Support the Reservations Team and guide them in their daily task to assist in maximising the efficiency of the Reservations Department. **RESPONSIBILITIES: -** - Assist in processing of the reservations, using the...

  • Assistant Reservations Manager

    4 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R250 000 - R400 000 per year

    Hire Resolve's client is seeking an Assistant Reservations Manager to join their team in Cape Town. This role involves driving high levels of customer satisfaction, overseeing reservations operations, and contributing to the hotel's financial goals. The Assistant Reservations Manager will help supervise the team, manage revenue, and support continuous...

  • Inbound Reservations Manager

    2 weeks ago

    Cape Town, South Africa Phoenix Recruitment Full time

    Duties: Managing all aspects of the reservation process, including responding to inquiries, preparing quotes, and confirming bookings.Developing and customizing travel packages for inbound tourists, including accommodation, transportation, and activities.Building relationships with local suppliers, negotiating contracts, and managing pricing and...

  • Reservations Revenue Manager

    2 weeks ago

    Cape Town, South Africa Simply Hr Payroll Full time

    Introduction Join a leading 4 / 5-star hotel and take the lead in driving occupancy and guest satisfaction. We're looking for a dynamic Reservations Manager with a keen eye for detail, strong leadership skills, and a passion for delivering exceptional guest service. You'll oversee all FIT and group reservations, ensuring smooth daily operations, effective...

  • Reservations Manager

    4 days ago

    Cape Town, Western Cape, South Africa Interdot Solutions Full time R600 000 - R1 200 000 per year

    Tourism Reservations Manager Cape TownIntroduction:Discover an exciting opportunity with our esteemed client, leaders in Destination Management. We're seeking a dynamic Reservations Manager who excels in both sales and client relationships, while also leading and motivating our reservations team.Your mission: Ensure efficiency and profitability across the...