Coordinator-Customer Care Voice-Inbound

3 weeks ago

Cape Town, South Africa EXL Full time

Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management. Seniority level Entry level Employment type Full-time Job function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at EXL by 2x #J-18808-Ljbffr

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