Reservations Manager

1 week ago

Cape Town, Western Cape, South Africa Newmark Hotels Full time R250 000 - R500 000 per year
Job Advert Summary

The Reservations Manager is responsible for overseeing the day-to-day operations of the reservations department, ensuring accuracy, efficiency, and superior guest service. This role manages room inventory, rate distribution, and reservation procedures while working closely with Front Office, Revenue Management, and Sales & Marketing to maximize occupancy, revenue, and guest satisfaction. The Reservations Manager also leads, trains, and develops the reservations team to deliver a consistently high standard of service



Minimum Requirements
  • 1–2 years of management or supervisory experience in Reservations, Front Office, or Revenue departments.
  • Strong proficiency with Opera PMS (mandatory).
  • Knowledge of OTA extranets, channel managers, and hospitality distribution systems.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Strong analytical skills and a data-driven mindset.
  • Leadership & People Management
  • Guest-Centric Mindset
  • Problem Solving & Decision Making
  • Technical Proficiency (Opera PMS, MS Office, distribution platforms)
  • Revenue & Forecasting Awareness
  • Professional Communication
  • Accuracy & Accountability

  • Reservations Manager

    1 week ago

    Cape Town, Western Cape, South Africa 32784d2d-5e9e-41c6-8313-fd8e2248150f Full time R500 000 - R1 500 000 per year

    Job Advert SummaryThe Reservations Manager is responsible for overseeing the day-to-day operations of the reservations department, ensuring accuracy, efficiency, and superior guest service. This role manages room inventory, rate distribution, and reservation procedures while working closely with Front Office, Revenue Management, and Sales & Marketing to...

  • Assistant Reservations Manager

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R250 000 - R400 000 per year

    Hire Resolve's client is seeking an Assistant Reservations Manager to join their team in Cape Town. This role involves driving high levels of customer satisfaction, overseeing reservations operations, and contributing to the hotel's financial goals. The Assistant Reservations Manager will help supervise the team, manage revenue, and support continuous...

  • Reservations Manager

    3 days ago

    Cape Town, Western Cape, South Africa Interdot Solutions Full time R600 000 - R1 200 000 per year

    Tourism Reservations Manager Cape TownIntroduction:Discover an exciting opportunity with our esteemed client, leaders in Destination Management. We're seeking a dynamic Reservations Manager who excels in both sales and client relationships, while also leading and motivating our reservations team.Your mission: Ensure efficiency and profitability across the...

  • Reservations Assistant

    5 days ago

    Cape Town, Western Cape, South Africa G Adventures Full time R180 000 - R250 000 per year

    About UsG Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local...

  • Reservations Assistant

    5 days ago

    Cape Town, Western Cape, South Africa G Adventures Full time R250 000 - R400 000 per year

    About UsG Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local...

  • Reservations FOH

    3 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time R120 000 - R180 000 per year

    You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience the come when they arriveSummary of Responsibilities:Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:Consistently...

  • Cluster Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Hyatt Regency Full time R104 000 - R150 000 per year

    Organization- Hyatt Regency Cape TownSummaryHyatt Recency – Cape Town is looking for a Reservations Agent. The candidate will be responsible for responding to communications from guests, travel agents, and referral networks concerning reservations.Creates and maintains reservation records, prepares letters of confirmation, and promptly processes any...

  • Reservations Agent

    1 day ago

    Cape Town, Western Cape, South Africa Marriott International Full time R170 000 - R225 000 per year

    Additional InformationJob Number Job CategoryReservationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservations Sales Agent

    1 day ago

    Cape Town, Western Cape, South Africa Marriott International Full time R120 000 - R250 000 per year

    Additional InformationJob Number Job CategoryReservationsLocationProtea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservations Agent

    7 days ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time R104 000 - R156 000 per year

    Job Advert SummaryAs a Reservationist, you serve as a frontline ambassador, responsible for the promotion, sales, and booking of the hotel's products and services. You will ensure a seamless reservation experience from initial inquiry to confirmation, while providing exceptional customer service and supporting operational efficiency across...