Team Lead: ITSM Operations
4 months ago
To lead the business/customer facing IT service management operations team by providing IT products and services to the clients end users across the organisation, enabled by effective technology, data, processes and practices to deliver excellent services to business customers.
Experience
- 8 years experience managing IT support, services, and key processes including incident, change, service request and major-incident management,
- Experience with vendor management, including demonstrated success in conducting RFP's and vendor service transitions.
- Experience leading technology change and deployment.
- Awareness of workplace analytics tools
The following experience will be an advantage:
- Knowledge and experience of IT functions & domains (architecture, cybersecurity, application management, infrastructure)
- Proven financial management skills with operational budget tasks
- Experience in strategic technology planning and policy development
Qualification
- NQF Level 7 (Degree in IT or related field)
- ITIL Best Practice Certification
The following qualifications will be an advantage:
- IT or relevant postgrad qualification
- Certifications in leadership and management
Certifications in IT Service Management or relevant IT disciplines
-
Itsm Configuration Specialist
6 months ago
Johannesburg, South Africa Pink Elephant Full time**Responsibilities**: - Configure and customize ITSM tools to meet client requirements. - Develop and maintain scripts, workflows, and automations within ITSM Tool. - Collaborate with cross-functional teams to implement and integrate ITSM solutions. - Analyse and troubleshoot configuration and scripting issues. - Provide technical guidance and support to...
-
Operations Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa SMD Technologies Full timeJob Title: Operations Team LeadJob Summary:The Operations Team Lead will oversee the team, ensuring smooth daily operations and fostering a high level of productivity and engagement across departments. This individual will manage customer care, coordinate closely with sales, assign and monitor tasks, and actively mediate and adjust team dynamics as...
-
IT Operations Team Lead
1 month ago
Johannesburg, Gauteng, South Africa Baraka IT Solutions (Pty) Ltd Full timeJob SummaryWe are seeking a highly skilled IT Operations Team Lead to join our team at Baraka IT Solutions (Pty) Ltd. The successful candidate will be responsible for leading the business/customer facing IT service management operations team by providing IT products and services to clients and their end-users across the organisation.Key...
-
Operational Team Lead
1 month ago
Johannesburg, Gauteng, South Africa RTT Full timeJob Title: Operational Team LeadJob Summary:Reporting to the Area Manager, the Operational Team Lead will be responsible for overseeing the performance compliance of contracted drivers in assigned stores/clusters. This role ensures quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures,...
-
Operational Team Lead
1 month ago
Johannesburg, Gauteng, South Africa Palesa Mbali Group Full timeJob Title: Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. As a Team Leader, you will be responsible for managing and developing the team to ensure continued growth and achievement of Service Level Agreements and operational...
-
Senior Specialist
6 months ago
Johannesburg, South Africa MTN Full time**Service Management Platform build and support** - Manage the build, support, and continuous improvement of - IT Service management platform capabilities - Telecommunications service management platform capabilities - Customer service management platform capabilities - Employee service management platform capabilities - Collaborate with business analysts in...
-
Airport Operations Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Gap Consulting Full timeRole OverviewThis is an exciting opportunity for a highly experienced Airport Ground Operations Coordinator to lead our airport operations team.
-
Team Lead: Workshop Operations
1 week ago
Johannesburg, Gauteng, South Africa Motus Holdings Limited Full timeJob OverviewWe are seeking a skilled Team Lead to oversee the daily operations of our workshop. The ideal candidate will have experience in managing teams and ensuring efficient workflow.
-
Operations Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Flair TM Full timeJob DescriptionAs a seasoned operations professional, you will be responsible for overseeing the day-to-day management of our properties. Your expertise in technical and organizational skills will ensure seamless execution of tasks.Key Responsibilities:Operations Management: Oversee daily operations of buildings and facilities, ensuring smooth functioning...
-
Team Lead
8 months ago
Johannesburg, South Africa Recruitment Matters (Pty) Ltd Full time**Responsibilities**: - Lead and manage a team of operations professionals, providing guidance, support, and mentorship to ensure individual and team success. - Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity. - Oversee the farming operations, including crop planning, seed selection, planting,...
-
QA Lead
1 week ago
Johannesburg, South Africa Team Finder Full time**Role Overview**: The Lead QA is a pivotal role aimed at elevating the quality assurance processes within the organsaton. This role is not just about managing a team; it’s about transforming our QA landscape by leading the transition from manual to automated testing, ensuring that our software products are of the highest quality and meet the evolving...
-
IT Operations Co-ordinator
6 months ago
Johannesburg, South Africa Liyema Consulting Full time**Essential Skills Requirements**: - Basic knowledge of ITIL and ITSM processes such as Problem-Incident-Change management. - Familiarity with ITSM Suite. - Basic understanding of Scrum methodologies. - Proficiency in using Confluence, Jira, and Bitbucket/GitHub. - Deep expertise in storage technologies and modern solutions. - In-depth knowledge of both...
-
Support Team Lead
2 weeks ago
Johannesburg, South Africa Reflex Solutions (Pty) Ltd Full time**About Reflex** Reflex Solutions, founded in 2000 in South Africa, is a leader in providing seamless Information and Communication Technology (ICT) solutions. With a focus on building and managing the technological backbone that powers businesses, Reflex Solutions offers high-value, end-to-end ICT solutions that are critical for the development and growth...
-
Care Operations Team Lead Position
3 weeks ago
Johannesburg, Gauteng, South Africa Palesa Mbali Group Full timeAbout the RoleWe are seeking a skilled Care Operations Team Lead to join our team at Palesa Mbali Group. In this role, you will be responsible for leading a team of professional staff to ensure the effective management of financial and clinical risks through the application of scheme rules and clinical policies and procedures.As a seasoned healthcare...
-
Service Now Lead
6 months ago
Johannesburg, South Africa Boardroom Appointments Full time**Requirements**: - Collaboration with service providers, suppliers, and other consultants in - Group Digital Technology to design, develop, and implement required solutions in ServiceNow - Provision of value-based assessments and workshops to facilitate in maximizing business outcomes from ServiceNow software - Handling of escalations, incidents, problems,...
-
Operations Manager
1 week ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeAre you a results-driven leader with a passion for sales and team management? We are seeking an experienced Operations Manager to lead our Inbound Sales Team at Recruitment Dynamix.About the Role:We are looking for a highly skilled and motivated individual to lead our Inbound Sales Team. As an Operations Manager, you will be responsible for leading a team of...
-
Support Team Lead
1 week ago
Johannesburg, South Africa Reflex Solutions Full timeJob title : Support Team LeadJob Location : Gauteng, JohannesburgDeadline : December 26, 2024Quick Recommended Links Jobs by Location Job by industries About the role The role of the Support Team Lead is to provide support and managerial oversight for the various technical operations within the Workplace Management department. The Support Team Lead will be...
-
Support Team Lead
5 days ago
Johannesburg, South Africa Reflex Solutions Full timeJob title : Support Team Lead Job Location : Gauteng, Johannesburg Deadline : December 26, 2024 Quick Recommended Links Jobs by Location Job by industries About the role The role of the Support Team Lead is to provide support and managerial oversight for the various technical operations within the Workplace Management department. The...
-
Johannesburg, Gauteng, South Africa Capitec Bank Full timeJob Title:Operations Team Lead: Merchant Services ExpertAbout the Role:We are seeking an experienced Operations Team Lead to oversee our Merchant Services Operations team. As a key member of our team, you will be responsible for coordinating risk mitigation and services provided to our merchant network.Key Responsibilities:Lead the Merchant Services...
-
Senior Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Lumina Personnel Full timeRestaurant Operations Director Job OpportunityLumina Personnel is seeking an experienced Restaurant Operations Director to lead its 5 upmarket restaurants. The ideal candidate will excel in team leadership, financial management, and delivering exceptional guest experiences.Key Responsibilities:Oversee day-to-day restaurant operations, including financial...