Service Now Lead
6 months ago
**Requirements**:
- Collaboration with service providers, suppliers, and other consultants in
- Group Digital Technology to design, develop, and implement required solutions in ServiceNow
- Provision of value-based assessments and workshops to facilitate in maximizing business outcomes from ServiceNow software
- Handling of escalations, incidents, problems, and changes related to ServiceNow
- Participation in ServiceNow-based projects
- Contribute towards the design and implementation of complex solutions to meet the organizations Group requirements and Business Entities. Leadership in solutions by providing designs, conducting code reviews, adhering to best practices, and setting solution advice standards
- Alignment with peers to ensure timely, budget-conscious, and scope-compliant delivery.
- Support internal/external teams to satisfy integration needs
- Ensure adherence to regulatory requirements, including GxP
- Ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly
- Take full responsibility for business analysis within ServiceNow modules and solutions
- Lead ITSM activities to resolve issues within ServiceNow platform
- Attend weekly operational meetings with the vendor
- Manage changes, upgrades, certifications, and enhancements
- Create and manage the budget and subsequent payments & recharges
- Manage the vendor, including contract reviews, SOWs, and MSA
- Ensure the validated status of ServiceNow
**Qualifications**
- 8 years of experience in software development
- 5 years of experience specifically focused on implementing ServiceNow solutions in complex environments
- 5 years of extensive technology experience, covering the development, implementation, integrations, and maintenance of large-scale systems
- 3 years of expertise as a ServiceNow Senior Platform Consultant, including collaboration with OEM service providers
**Skills Summary**
Continual Improvement Process, Performance Metrics, Service Level Management, Service Reports, Service Strategy
-
Service Now Lead
6 months ago
Johannesburg, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Sales Administrator
6 months ago
Johannesburg, South Africa Now Media Full timeWe are looking for a motivated and experienced sales administrator to join our team at Now Media. As a sales administrator, you will be responsible for supporting our sales team in generating leads and assisting with all administrative tasks, with a long-term view of developing into a new business sales role. **Responsibilities**: Supporting the sales team...
-
Sales Assistant
6 months ago
Johannesburg, South Africa Now Media Full timeWe are looking for a motivated and experienced sales assistant to join our team at Now Media. As a sales assistant, you will be responsible for supporting our sales team in generating leads and assisting with all administrative tasks, with a long-term view of developing into a new business sales role. **Responsibilities**: Supporting the sales team in...
-
Luxury Retail Team Lead
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeRole OverviewService Solutions is seeking a highly skilled and experienced Retail Manager to lead our luxury retail team in Sandton. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.Key ResponsibilitiesLead and motivate a team of Client Advisors to...
-
Technical Lead: Mining Process Optimization
1 week ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeService Solutions is seeking a Technical Lead to optimize mining processesWe are looking for a highly skilled and experienced professional to lead our mining process optimization efforts.As a Technical Lead, you will be responsible for:Process Improvement: Develop and implement strategies to improve the efficiency and effectiveness of our mining...
-
Lead Service Account Manager
5 months ago
Johannesburg, South Africa Open Text Corporation Full time**Lead Service Account Manager**: - Req id: 40981- Johannesburg, GT, ZAMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same...
-
IT Service Desk Lead
4 weeks ago
Johannesburg, Gauteng, South Africa KPMG-SouthAfrica Full timeJob Title: IT Service Desk LeadAt KPMG-SouthAfrica, we are seeking a skilled IT Service Desk Lead to join our team. This role plays a critical part in providing advanced technical support and acting as a first point of escalation. Responsible for day-to-day operations, ensuring timely and effective resolution of technical issues, driving continuous...
-
Luxury Retail Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeKey ResponsibilitiesAs a Team Manager in our Luxury Retail department, you will lead a dedicated team of Client Advisors to deliver exceptional results through a client-centric approach.Main Tasks and Responsibilities:Lead, supervise, and inspire a team of Client Advisors to achieve high performance standardsPromote a positive, collaborative, and...
-
Google Ads Manager for Lead Generation
6 months ago
Johannesburg, South Africa Home Service Direct Full time**About Home Service Direct**: Home Service Direct is a fast-growing lead generation agency specializing in providing lead generation for home services businesses. Our mission is to help our clients grow and prosper by delivering the best leads while expanding our reach into new niches. **Key Responsibilities**: - Google Ads Management: Setting up and...
-
Marketing Manager for a Lead Generation Agency
6 months ago
Johannesburg, South Africa Home Service Direct Full time**About Home Service Direct**: Home Service Direct is a fast-growing lead generation agency specializing in providing lead generation for home services businesses. Our mission is to help our clients grow and prosper by delivering the best leads while expanding our reach into new niches. We are currently in search of a driven and innovative Marketing Manager...
-
Johannesburg, Gauteng, South Africa Service Solutions Full timeService Solutions: High-Quality Truck Rental ServicesOur client, a reputable truck rental company within the Gauteng Province, prides itself on delivering a reliable and cost-effective service to meet all truck rental requirements. They are now seeking a skilled Diesel Mechanic to join their team.Key Requirements:A minimum of experience and qualifications as...
-
Tourism Update
7 months ago
Johannesburg, South Africa Now Media Full timeThis person needs to be a “ hunter ”, someone who thrives on the challenge of finding and securing new clients and uncovering new business opportunities. Hunters are responsible for finding and securing new business and doing their own prospecting and cold calling. They excel at generating and qualifying leads, have high energy levels and endurance. They...
-
Lead Service Account Manager
5 months ago
Johannesburg, South Africa OpenText Full timeMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. Your Impact: As a Service Account Manager (SAM), you will...
-
Luxury Retail Customer Service Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeLuxury Retail CRMKey Responsibilities include managing the CRM for our 3 Luxury stores in South Africa, based in Sandton with occasional travel to other regions.RequirementsA proven track record in Luxury Retail, with a deep understanding of CRM and excellent relationship management skills.The Client Relations Manager will play a key role in building,...
-
Editor - B2B
2 months ago
Johannesburg, South Africa Now Media Full timeJoin one of our teams as an editor, responsible for writing and editing business-to-business and trade articles to enhance our publications' content and brand positioning. **Key responsibilities include**: Producing industry-specific, newsworthy content that meets audience needs Overseeing editorial processes and managing the team to ensure high-quality...
-
External Sales and Service Advisor Lead Obr-2
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future External Sales and Service Advisor Lead Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...
-
Service Desk Team Lead
6 months ago
Johannesburg, South Africa KPMG-SouthAfrica Full timeJob specification Job title/position: IT Service Desk Lead Number of positions: 1 (one) Function and Business Unit: Infrastructure - IT Services: National (JHB Onsite) Description of the role and purpose of the job: The IT Service Desk Lead plays a critical role in providing advanced technical support and acts as a first point of escalation. Responsible...
-
Project Lead
6 months ago
Johannesburg, South Africa Tych Business Solutions Full time**Job ID**: 65757**Date Posted**: Posted 2 hours ago**Location**: Johannesburg**Job Title**: PROJECT LEAD - S/4 HANA HR & PAYROLL - JOHANNESBURG - GAUTENG **Role Requirements** - Overall Project Lead for HCM Release - Client Stakeholder Management - Deliverable Management Skills - SAP Project Program Management - Service Delivery Manager - HR Transformation...
-
Senior Retail Team Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Staffing Full timeJob SummaryWe are seeking a highly skilled and experienced Luxury Retail Manager to lead our team in Sandton. As a key member of our management team, you will be responsible for promoting a positive and collaborative team environment, fostering trust and integrity, and driving superior performance standards.Key Responsibilities• Lead by example, promoting...
-
Account Executive
5 months ago
Johannesburg, South Africa Now Media Full timeTravelinfo is looking for a dynamic account executive to join their team. All you need is the ability to use your good people and writing skills and travel industry experience to establish and maintain client database information for travel agents. **Responsibilities**: Ensuring travel operators information is 100% correct Renewal of client...