IT Support

4 weeks ago

Centurion, South Africa Carlysle Human Capital Full time
About the Company:
Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA provides critical infrastructure solutions such as toll collection systems, traffic monitoring, and control systems.
Kapsch SA is committed to driving innovation in transportation and supporting national road systems. As a trusted partner to key organizations like SANRAL, Kapsch plays an essential role in enhancing South Africas transportation infrastructure through advanced technology and data management.

About the End Client:
The South African National Roads Agency SOC Ltd (SANRAL) is a state-owned entity responsible for managing and maintaining South Africa's national road network. Established in 1998, SANRALs core focus is to enhance the country's road infrastructure, fostering economic development and ensuring safer, more efficient transport.
SANRAL is at the forefront of integrating technology into traffic management, with its Data Centre in Midrand serving as a hub for the country's road infrastructure and traffic operations. Kapsch SA partners with SANRAL in supporting the management of national roads, providing vital data center operations and technical support.

Role Requirements:
  • Windows Operating Systems: In-depth knowledge of Windows 10/11 installation, configuration, troubleshooting, and maintenance
  • Hardware Diagnostics: Extensive experience diagnosing and resolving hardware issues across various devices
  • Networking: Understanding of network protocols (TCP/IP, DNS, DHCP), Wi-Fi, VPNs, and basic network troubleshooting
  • Active Directory: Advanced knowledge of Active Directory administration, including security best practices and group policy management
  • Microsoft 365/Azure: Deep understanding of Microsoft 365 administration, Azure AD, Intune, and security features
Key Responsibilities:
  • Provide senior-level technical support for Windows operating systems, ensuring optimal performance and security
  • Diagnose and resolve hardware issues across a range of devicWindows Operating Systemses,ensuring min downtime for users
  • Manage and troubleshoot network issues, including VPN connectivity and Wi-Fi configurations
  • Administer and maintain Active Directory, implementing security measures and managing group policies
  • Oversee Microsoft 365 and Azure environments, ensuring efficient operation and security compliance
  • Collaborate with other IT teams to address complex technical challenges and implement improvements
Ideal Candidate:
  • Strong technical background with significant experience in IT support roles
  • Excellent troubleshooting skills and a proactive approach to problem-solving
  • Ability to work independently and as part of a team, providing guidance to junior staff when needed
  • Excellent communication skills, with a focus on providing exceptional customer service
  • Strong organizational skills and the ability to manage multiple tasks efficiently

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