Retention Manager

4 weeks ago


Centurion, South Africa Sabenza IT Full time

Retention Manager GENERAL

Centurion - Gauteng - South Africa

Join Our Team: Customer Retention Strategist Extraordinaire

Are you ready to take on a challenge that merges creativity with analytics?

Do you have a knack for turning data insights into actionable strategies that keep customers coming back for more? If so, we want you on our team

We're seeking a dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play a pivotal role in shaping and executing strategies to keep our valued customers engaged and satisfied.

Key Responsibilities:

- Collaborate with cross-functional teams to develop and enhance retention campaigns using cutting-edge analytical insights, including predictive modeling.
- Design and implement programs to optimize communication performance across all channels, ensuring maximum impact and personalization.
- Utilize your expertise in sales management and team leadership to drive operational excellence within our retention call center model.
- Leverage your consumer marketing experience to craft innovative acquisition and re-contracting campaigns, backed by data-driven insights.
- Manage agency/vendor relationships and budgets effectively to maximize ROI on retention initiatives.
- Harness the power of CRM and consumer analytics to uncover hidden opportunities and drive strategic decision-making.

Qualifications:

- Minimum of 7 years' experience in a commercial role, with a focus on retention strategies and sales management.
- At least 3 years of hands-on experience in customer experience, support, or consumer marketing.
- Proven track record in implementing churn reduction tactics and credit card retention strategies.
- Expertise in multi-channel marketing, including digital platforms, coupled with a flair for creative thinking.
- Strong analytical skills, with a demonstrated ability to leverage segmentation and predictive modeling to drive results.


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