Automation Help Desk Technician
2 days ago
- Matric
- Millwright certificate
- Diploma or degree in Mechatronics, Automation Engineering, Electrical Engineering, Mechanical Engineering, or a related field
- Minimum 3+ years of experience in industrial automation or a similar role.
- Hands-on expertise in Siemens and Beckhoff systems.
- Knowledge of industrial drive systems and troubleshooting hybrid mechanical and automation issues
- Occasional travel to customer sites or HQ in Italy for training and support
- Automation Software Proficiency:
- Expertise in Siemens and Beckhoff platforms.
- Advanced troubleshooting skills in PLCs, SCADA, and motion control systems.
- Drive System Knowledge:
- Strong understanding of servo drives, VFDs, and communication protocols (PROFINET, EtherCAT, Modbus).
- Basic Mechanical Knowledge:
- Familiarity with mechanical components and their integration with automation systems.
- Technical Support:
- Diagnose and resolve software, drive system, and mechanical issues in filling line machinery.
- Provide remote and on-site assistance to customers and technicians for troubleshooting and maintenance.
- Liaison:
- Communicate effectively with the HQ in Italy to escalate complex issues requiring advanced support.
- Coordinate with field technicians to ensure seamless problem resolution.
- Software Expertise:
- Basic knowledgeof Siemens TIA Portal, Step 7, WinCC, and Beckhoff TwinCAT for programming, diagnostics, and troubleshooting.
- Configure and troubleshoot motion control systems, including servo drivesand VFDs.
- Basic Mechanical Support:
- Assist with diagnosing and resolving issues involving mechanical components such as gearboxes, actuators, and conveyor systems.
- Interpret mechanical drawings and provide guidance for hybrid problems involving mechanical and automation systems.
- Documentation and Training:
- Maintain detailed logs of support requests, troubleshooting steps, and solutions.
- Contribute to creating user guides and FAQs for common technical issues.
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