Key Accounts Manager

2 weeks ago


Pietermaritzburg, South Africa Stratogo Full time

Role: Key Accounts Manager

Business development and maintenance of existing clients in line with organisational goals and targets.

Team Management:
  • Recruitment and placement of competent Associates in line with Client Service Level requirements;
  • Maintain the organisations Statutory and Legislative compliance obligations thereby eliminating costly legal risks.
Key Performance Indicators

  • Business Development: Increase number of Clients, Associate headcount and permanent placements.
  • Client Relationships: Build and maintain existing and new Clients and Contracts.
  • Profitability: Ensure financial viability through maintaining and/or increasing profit margins.
  • Management of Cost to Serve: Operations expenses and Client Contracts.
  • Manage Operational Risks: Statutory and Legislative Compliance.
  • Company Contribution.

Required Competency

  • Professional Manner; Positive Attitude; Empathy
  • Good Communication Skills at all levels
  • Knowledge of Companys Recruitment and Internal Administration Processes
  • Attention to Detail / Accuracy
  • Self-Motivated; High Level of Energy
  • Ability to Work Under Pressure; Deadline Driven
  • Working Knowledge of BCOE, WCA/IOD, Health & Safety, Benefits and Bargaining Councils

Main Activities

  • 1. Client Management: Clients serviced according to Service Level Agreements.
  • 2. Associate Management: Effective recruitment, attendance monitoring and movement communication.
  • Manage Legal and Financial Risk through Statutory and Legislative Compliance adherence.
  • Manage Teams Internal Procedural Compliance contributing towards quality service delivery.
  • Business Development through organized and coordinated Sales Activity.
  • Building and maintaining customer relationships as a combined Operations team.
  • Effective Reporting: Track trends, forecasts and strategy plans.
  • Teamwork: Build and support relationships with Clients and Associates; and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery.
  • Responsibly managing subordinates and providing the Business Line Manager with feedback.

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