Reservations Consultant
2 weeks ago
Reservations Consultant Luxury Lodges & Spa, StellenboschAn exciting opportunity to join a world-class hospitality team at a Relais & Châteaux property in the heart of Stellenboschs wine country.We are seeking a detail-oriented, professional, and guest-focused Reservations Consultant to manage bookings for our luxury lodges and spa. This role is ideal for someone with a passion for hospitality, exceptional organizational skills, and the ability to deliver seamless guest experiences from the very first point of contact.Main ResponsibilitiesManage all reservation enquiries across phone, email, and online platforms with efficiency and professionalism.Process individual and group bookings accurately, ensuring all details are captured in the Property Management System (PMS).Verify rates, deposits, confirmations, and guest preferences to guarantee booking accuracy.Maintain well-organized records, guest histories, and statistical data to support operational reporting.Review daily arrivals and departures, ensuring reservations are properly confirmed and communicated to relevant departments.Maximize revenue opportunities through effective upselling and adherence to cancellation/no-show policies.Stay fully informed about room categories, facilities, promotions, and third-party booking channels.Liaise with Operations, Sales, and Front Office to ensure smooth guest experiences.Identify potential sales leads and assist with pre-bookings for spa and lodge facilities.Build strong relationships with guests, travel agents, and colleagues while upholding service excellence.Support departmental tasks as required, maintaining a positive and professional attitude.RequirementsMatric qualification required; Hospitality or Travel & Tourism diploma advantageous.23 years prior experience in a reservations role, ideally within a 5-star or luxury environment.Proficiency in PMS systems and online travel agency (OTA) platforms.Excellent command of English; additional languages are an advantage.Strong sales ability with a guest-centric approach.Solid understanding of domestic and international travel markets, including FIT and group bookings.Exceptional communication skills, both written and verbal.Highly organized with strong attention to detail.Ability to work under pressure and adapt to peak periods.Flexibility to work on a rotational schedule, including weekends and public holidays.Package & BenefitsCompetitive salary, commensurate with experience (please include your salary expectations in your application).Meals provided during working hours.Additional benefits package.Opportunity to be part of a Relais & Châteaux property renowned for excellence in hospitality.Please submit your CV including details of your relevant experience and salary expectations
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Reservation Consultant
2 days ago
Cape Town, South Africa Career Pathfinders Full timeReservations Consultant - Multiple Game Lodges - Head Office Rosebank REQUIREMENTS - QUALIFICATIONS AND SKILLS Grade 12 (essential) Qualification in Tourism or Hospitality (advantageous) 5 years’ experience as a Reservations Consultant or in similar role (essential) Excellent grasp of the English language & communication skills. PANstrat/Opera...
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Reservations Consultant
1 week ago
Cape Town, South Africa Sun Destinations Full timeSun Destinations is a portfolio of carefully selected wildlife areas in Southern Africa, offering supreme safari lodges and authentic bush camps. Our lodges are selected based on their location, owner-managed intimacy, and excellence in wildlife experiences. Our head office is based in Cape Town, South Africa, and we specialise in marketing and reservations...
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Reservations Consultant
2 days ago
Cape Town, South Africa Host Agents Full time**Reservations Consultant - Cape Town (Bloubergstrand)** We are an established short-term rental agency based in Bloubergstrand. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals along the West Coast and Atlantic Seaboard. As we expand our property portfolio, we would like to welcome a hardworking and goal orientated...
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Reservations Consultant
4 days ago
Cape Town, South Africa Sun Destinations Full timeAre you an experienced tourism professional with a passion for creating unforgettable safari experiences? We’re looking for a **Reservations Consultant** to join our Cape Town head office team. Sun Destinations represents a handpicked portfolio of authentic bush camps and luxury safari lodges across Southern Africa. Our properties are chosen for their...
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Reservations Consultant
2 weeks ago
Cape Town, South Africa Extraordinary Solutions Full timeOverview Well established Tourism Company in Cape Town is seeking a Reservations Consultant to join their team. Applicant must be computer literate and have good communication skills (spoken and written). Shift Schedule We operate on a shift basis and therefore you will need to be available for shift work Monday to Sunday 08h Responsibilities Processing...
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Inbound Reservations Consultant
4 days ago
Cape Town, South Africa Cullinan Holdings Full timeAn exciting opportunity awaits to join Thompsons Africa's Reservations team! The position is Cape Town based. The overall purpose of the Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences. It requires a strong focus on achieving sales and...
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Inbound Reservations Consultant
1 week ago
Cape Town, South Africa Cullinan Holdings Full timeAn exciting opportunity awaits to join the African Diamond Tours & Incentive's Reservations team! The position is Cape Town based. African Diamond is one of Southern Africa’s leading travel companies specialising in the Turkish market. Our expert services include tailor-made packages for groups, meetings, large-scale events, incentive travel,...
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Reservations Consultant
1 week ago
Cape Town, South Africa Tych Business Solutions Full timeAs the reservations consultant, you’ll be the go-to expert for clients seeking unforgettable travel experiences. Your primary role is to understand clients' travel preferences, provide personalised recommendations to tours and activities within the area. You will be responsible for delivering exceptional service, ensuring every travel experience is...
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Reservations Consultant
1 week ago
Cape Town, South Africa Rosegold Sourcing Full timeRole Overview: Key Responsibilities: - Design and deliver exceptional luxury travel itineraries for high-end international clients visiting Africa. - Drive sales and achieve conversion targets. - Build client trust by providing expert guidance and professional, knowledgeable & personalised advice. - Make expert recommendations for itineraries, including...
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Reservations Consultant
2 weeks ago
Cape Town, South Africa The Reservation Office Full time**Job Types**: Full-time, Permanent **Experience**: - Reservations: 3 years (required) **Language**: - English (required)
