Trade Lane Coordinator
3 weeks ago
Purpose:
To assist in the day-to-day tasks of the Trade Lane department.
Requirements:
Knowledge & Experience:
•Matric or equivalent of senior certification
•High level of computer literacy
Skills:
•Conceptual, analytical, numeracy
•Query resolution
•Time management
•Ability to work under pressure / stress
•Attention to detail (detail oriented and precise)
•Exceptional communication skills (written and verbal)
•Ability to communicate on all levels
•Target and results driven
•Diligent
•Assertive
•Flexible
•Confident
Attributes:
•Adaptability: adjusting effectively to work with new structures, processes, and requirements
•Contributing to team success: actively participating as a member of a team to move the team towards completing a goal
•Customer focus: develop and sustain productive internal and external customer relationships
•Follow up: monitoring the results of assignments
•Communication: setting up ongoing procedures to collect and review information needed to manage activities
•Managing work: effectively managing one's time and resources to ensure that work is completed efficiently (includes time management)
•Stress tolerance: maintaining stable performance under pressure or opposition
•Work standards: assuming responsibility and accountability for successful completing assignments or tasks
Training:
•Induction
•Quality Training
Duties And Accountabilities:
Day to day operations
•Assist the trade lane team with handling orders
•Ensure data is captured on CW1 in terms of status updates for the CS team
•Correspond with origin offices to execute collections to meet customer ROS dates
Quality Management:
•Check to ensure very few / no errors are made
•Provide quality service to internal clients and exceed their expectations
Risk Management:
•Ensure errors are minimal
•Ensure everything is in writing and recorded
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
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