Key Account Manager

7 months ago

Dolphin Coast, South Africa AFMS Group Full time

**Portfolio Operational Performances**

**General**
- Accountable for overall Soft Services operations relating to project delivery performances and ensure that:

- all aspects of the required services are being delivered according to customers’ satisfaction and contract requirements
- there are sufficient trained and vetted staff working at all times to meet customer and contract requirements.
- Evaluate, assess and develop plans to drive business values and propose approach to culture, behaviours and relationships.
- Attend monthly meetings.
- Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.

**Reporting**
- Soft Services operations performances scores including SLAs are in place and
- Report on all current and planned processes, timelines, values.

**Compliance**
- Prepare, check and sign off SLAs and ensure that:

- these are in line with tender and main contract.
- compliant according to Quality Management System (QMS) requirements.
- Ensure compliance with company agreed Levels of Authority (LOA).
- Ensure all aspects of Soft Services operations regulation, policies and procedures, occupational health and safety (OHS).

**Financial**
- Accountable for business operations financial Gross Profit and Net Profit outputs.

**Client Relationship Management**
- Regular client engagement.
- Develop client retention.

**New Business Development**
- Ensure business growth and increased profitability on projects.
- Take a proactive approach to identifying new business opportunities.
- Nurture and support business development, client introductions and proposals.
- Attend and present presentations.
- Participate in industry events and forums.
- Give guidance and support to Marketing teams to allow them to develop marketing concepts.

**Risk Management**
Create an environment of risk awareness and promote risk reduction for the Company and the Client (internal process, reputational, communication, financial).
- Ensure compliance to statutory requirements in soft services.
- Ensure all staff maintain confidentiality of privileged information relating to Company and Client.
- Ensure staff adherence to the client house rules.
- Ensure all staff understand the need to identify potential problems before they occur so that risk-handling activities may be planned and invoked.
- Prepare monthly risk registers as part of reporting.

**Health and Safety Compliance**
- Ensure compliance to all Health and Safety Standards.
- Ensure all operating activities and equipment are safety compliant at all times.
- Ensure all teams are trained to meet with compliance
- Ensure all risk assessments and safe methods of work are fit for purpose and in place.
- Conduct risk assessments of new tasks and communicate effectively with OHS to ensure safety and compliance.

**QMS**
- Ensure statutory regulatory requirements and Soft Services operations.
- Policy implementation ensure Implementation of policies communicated from QMS Department.
- Management reviews (Contract management principles): ensure compliance with project management principles.

**Employment Equity Group Compliance**
- Contribute and work within framework.
- Engage with EE Committees to support Group compliance.

**Achieve Divisional and Group targets**
- Achieve portfolio targets and contribute to group targets.
- Take action as required.
- Attend monthly financial meetings.
- Sign off regional budgets and forecasts annually.

**It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.**

**Prescribed procedures may be amended by management as and when required.**

**Key Skills and Experience**
- Grade 12.
- Qualification in Business Management, Facilities Management or a related field of study.
- At least 8 years’ experience working in a similar operational management role, ideally within the cleaning industry.
- Good knowledge of soft services and technical skills in a Property and Facilities Management environment.
- Good understanding of legislation and legal requirements of corporate operations.
- Profit driven.
- Sound knowledge of generating, maintaining, and managing contracts and SLA’s.
- Experience in drafting business plans and marketing plans.
- Good financial experience in generating budgets, financials including P&L and income statements.
- Experienced in generating KPI’s and delivering on them.
- Good understanding of corporate structuring, grading and staff deployment skills.
- Understanding of Employment Equity and Labour Relations.
- Understanding of financial accounting and billing systems and structures.
- Understanding of IT and operational IT requirements.
- Experience in managing Contracts - contracts such as GCC, NEC, JBCC are advantages.
- Knowledge of hard and soft services would be advantageous.
- Advanced MS Office and presentation skills.

**People and Management Skills**
- Enthusiastic an

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