F&B Floor Manager | The Silo Hotel
2 months ago
The Silo Hotel's F&B Floor Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
- Plan, supervise and control various operations, working closely with and supporting the Food & Beverage Manager.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring the highest levels of guest satisfaction.
- Constant effective communication with Managers, Supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Operate POS (point of sale) and maintain security of system.
- Follow the correct cash up and management of bills and in room accounts, incl cash and credit card transactions.
- Prepare reports for Food & Beverage Manager.
- Manage Waiters, Bartenders and Runners by ensuring the smooth running of the Floor and that duties are carried out in a professional and timeous manner.
- Maintain excellent product knowledge.
- Prepare weekly staff rosters.
- Conduct service briefings.
- Ensure all Food & Beverage staff adhere to the ‘Company Code of Conduct’ and ‘Standard Operating Procedures’.
- Monitor all staff closely to identify any transgressions throughout service so that these can be addressed immediately and training needs updated.
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.
- Ongoing menu and beverage training as well as developing regular tests for training purposes.
- Monitor staff breaks and general time keeping.
REQUIREMENTS & QUALIFICATIONS
- Diploma in Hospitality Management is a specific advantage
- Minimum 3 years’ experience in a luxury hotel & restaurant environment in a Managerial role
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook and Teams
- Food & Beverage product knowledge
- Strong organizational skills and ability to multitask
- Ability to stay calm under pressure
- A willingness and passion to serve
- Presentable and well groomed
- Ability to work shifts, day and night, including weekends and holidays.
- Very strong ability to communicate, read and write in English is essential, additional languages are a plus
- A passion to learn, teach and drive improvement in employees
- International experience in a similar environment and travelling experience will be advantageous
- Own transport a plus
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
-
F&b Floor Manager The Silo Hotel
3 months ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel's F&B Floor Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that they...
-
F&B Floor Manager | The Silo Hotel
3 months ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel's F&B Floor Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that they...
-
F&B Floor Executive
2 months ago
Cape Town, Western Cape, South Africa The Royal Portfolio Full timeF&B Floor ExecutiveThe Royal Portfolio's F&B Floor Executive is responsible for delivering exceptional service across all food and beverage outlets in the hotel. This includes ensuring guests feel welcome, their needs are met, and providing a complete experience. The F&B Floor Executive is knowledgeable about the company's properties and standards, adhering...
-
Luxury Food and Beverage Operations Manager
3 weeks ago
Cape Town, Western Cape, South Africa The Royal Portfolio Full timeAbout The Royal PortfolioThe Silo Hotel, part of The Royal Portfolio, offers a luxurious experience to its guests. We are seeking an exceptional F&B Floor Manager to join our team.
-
Food & Beverage Manager The Silo Hotel
6 months ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Food & Beverage Manager is responsible for ensuring that every aspect of the dining experience at the hotel (from the product to the team members) is successfully managed to meet, if not exceed, the exacting standards of The Royal Portfolio's properties. As this important role directly impacts the guest experience, the F&B Manager works...
-
F&B Operations Manager
3 weeks ago
Cape Town, Western Cape, South Africa The Royal Portfolio Full timeThe Royal Portfolio is seeking an experienced F&B Operations Manager to join our team at The Silo Hotel in Cape Town, South Africa. This is a dynamic and challenging role that requires a strong leader who can oversee the day-to-day operations of our food and beverage outlets.Job SummaryWe are looking for a highly organized and motivated individual with a...
-
Assistant F&b and Bq Manager for Luxury Hotel in
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeProStaffSelect is recruiting an Assistant F&B and BQ Manager for this luxury hotel in the heart of Cape Town. With over 400 guest rooms, this hotel has become synonymous as a leading fine dining destination under the guidance of an award-winning Executive Head Chef. The banqueting and function facilities are ideal for small to medium corporate events or...
-
Head of F&b Hotel
8 months ago
Cape Town, South Africa HotelJobs.co.za Full timeThe Head of Food and Beverage (F&B) at a hotel in Cape Town or any other location is a crucial role responsible for managing and overseeing all food and beverage operations within the hotel. The specific job description can vary depending on the size and type of the hotel, but here are some common responsibilities and tasks associated with this role: - Menu...
-
F&b Manager
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeF&B Manager, 5 Hotel & Spa, Cape Town* **Location: Cape Town, South Africa** **Salary: R25,000+** A prestigious 5-star luxury hotel in Cape Town is seeking a dynamic and experienced Food and Beverage Manager. This role involves leading and organizing the Food and Beverage Team to ensure the highest guest service levels while maintaining the financial...
-
F&b Manager
3 months ago
Cape Town, South Africa Rachelle Duncan Recruitment Full time**Hotel F&B Manager, Cape Town Central: 4* hotel** **Read full spec below and ONLY reply if you meet the criteria. ONLY MS WORD CV's will be accepted. Please convert from PDF first. This is worth your while!** 4* property with 340 rooms, 90 seater restaurant serving three meals a day, a bar, boardroom, gym and lounge, The other restaurant seating 300, a...
-
Waiter The Silo Hotel
6 months ago
Cape Town, South Africa The Royal Portfolio Full timeThe Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, wine, service and a passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience at our bar and restaurants, while adhering to The Royal Portfolio’s Purpose, which is _“To give...
-
F&b Manager
3 months ago
Cape Town, South Africa Rachelle Duncan Recruitment Full time**F&B Manager, Cape Town Central: Two 4* hotels** within the same group, near each another: Open to **South African Nationals** Only **4* property with 98 bedrooms, 90 seater restaurant** serving three meals a day and with a Cape Malay influence. A bar, boardroom, gym and pool, **4* Property with 236 rooms,** a spa, lounge, The restaurant seating 300, a...
-
Master F&B Director
1 month ago
Cape Town, Western Cape, South Africa Red Carnation Hotels Full timeAbout the RoleWe are seeking a highly skilled Master F&B Director to lead our Food and Beverage operations and drive innovation across the department. As a key member of the Red Carnation Hotels team, you will be responsible for managing the day-to-day activities of the F&B department, ensuring exceptional guest service, and driving revenue growth.Key...
-
Breakfast Waiter The Silo Hotel
6 months ago
Cape Town, South Africa The Royal Portfolio Full timeThe Breakfast Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, teas, coffees and an absolute passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience in our breakfast restaurant, while adhering to The Royal Portfolio’s Purpose,...
-
Assistant F&b Manager
6 months ago
Cape Town, South Africa Karen Tupper Recruitment Full timeA four-star hotel in Cape Town CBD seeks an Assistant F&B Manager to support their dining operations. **Key Responsibilities**: - Assist in managing the restaurant and bar, ensuring guest satisfaction. - Oversee and train staff, ensuring efficient service and a positive work environment. - Support menu development and manage inventory. - Ensure our F&B...
-
Assistant F&b Manager
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Assistant Food & Beverage Manager** **5* Hotel - Cape Town** **Requirements**: - Diploma or Degree in Hospitality from a recognised establishment (Essential) - At least 3-5 years’ experience in a 4/5* Hotel - 2 years in a supervisory role in F&B (ESSENTIAL) - Computer /Administration skills - Microsoft Office -...
-
Restaurant & Bar Manager The Silo Hotel
6 months ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel's Restaurant & Bar Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that...
-
Guest Relations Officer The Silo Hotel
6 months ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...
-
Guest Relations Officer The Silo Hotel
6 months ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...
-
F&b Operations Manager
3 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Key Responsibilities**: - Oversee daily operations of all F&B outlets, ensuring exceptional service standards. - Manage and mentor the F&B team, including recruitment, training, and performance management. - Collaborate with the culinary team to develop menus that align with the estate’s brand and guest expectations. - Ensure compliance with health,...