IT Call Planner
4 weeks ago
- 1-2 years IT Experience Preferred
- IT Qualification preferred
- 1-2 years help desk experience preferred
- ITIL V4 Foundations certificate (advantageous)
KEY JOB OUTPUTS
- Log all customers reported faults on the system.
- Manage and track the reported fault.
- Dispatch the Technicians to attend to the reported fault
- Capture the reported fault progress status on the system
- Update both internal and external customers wrt fault logged
- Ensure you receive all Job Cards back from technicians
- Process all Job Cards on the system
- Ensure all documentation is filled
- Update multiple systems where needed
- Excellent written and verbal Skills
- Positive attitude
- Excellent organisation skills
- Excellent analytical and problem-solving skills
- An ability to work to tight deadlines and within constraints
- Good Listening skills
- Ethical
- Team player
- Ability to perform under pressure
- Able to work independently
- An understanding of the service delivery environment and stakeholder interests
- Good communication skills
- Attention to detail
- Reliable and able to produce a high quality of work
- Display excellent attention to detail and the ability to manage work processes
Email your CV and motivational letter
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