Manager Bssa Specialist Planner
7 months ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
To manage the planning against trends and business cycles for all types of customer interactions (omni-channel/multi-channel). Provide specialist advice and support to ensure that, based on robust capacity planning input, the right colleague capacity with the right skills is forecasted, available and appropriately assigned to accommodate for, voice and non-voice customer requests, and to deliver a consistent customer experience and management of colleague performance.
The Workforce Planner is required to adhere to the Labour legislation that informs of the workload planning requirements. Responsible for the operational productivity of the customer channel/channels by planning the workload metrics.
Provides direct input into the optimising of resources i.e., staff and systems to achieve optimum channel productivity transformation targets in the most cost-effective way.
Plans the workload against trends and business cycles over the short/medium and long term and schedule against forecast in the short and medium terms.
**Job Description**:
Key accountabilities
Accountability: Workforce Capacity Planning- Identify, gather, and analyse data using statistical techniques and make the resulting insights accessible to stakeholders through easy-to-understand graphs, charts, tables and reports, enabling decision makers to take important decisions based on various facts and trends.- Interpret and analyse historical and real-time workload data to a granular level, per half-hour intraday intervals and consider external factors that might affect the workload.- Prepare forecasts to determine forward-looking business requirements in terms of the required headcount and workforce scheduling to drive operational efficiency.- Optimise work schedules, identify critical jobs, determine when to reassign colleagues, calculate the cost of labour and make recommendations on tasks/jobs that need to change to adapt to changing circumstances.- Ensure adherence to plans, monitor colleague activity/productivity and make improvement suggestions- Works with VSE Contact Centre management to ensure adequate colleague cover, contingency plans and workflow monitoring.- Track colleague performance statistics against agreed SLA’s and performance standards and make recommendations to improve colleague performance.- Maintain staffing and headcount records and develop hiring plans for long-/short-term planning.- Maintain detailed records of call/skill set statistics and customer request patterns to maximize forecasting accuracy capability, ensuring cost effective labour utilisation- Transform business requirements into workable schedules that comply with the Bank’s Policies and Labour Legislation.- Add value to customers by delivering operational efficiency recommendations that will improve business operations.- Monitor data quality, remove corrupt data and related problems.- Work with programmers, engineers, and management to identify process improvement opportunities, propose system modifications, and devise data governance strategies.- Produce campaign and project scenario plans according to relevant business requirement documents.- Stay up to date with all Workforce best practice standards in the Workforce Management Industry.
Accountability: Stakeholder Engagement and Performance Planning- Contribute to the development of standard operating procedures (SOPs) for workforce planning- Plan, organize and complete tasks and activities in alignment with performance objectives.- Define priorities and maintain an orderly workflow.- Coordinate work predominantly with electronic information and communication technologies in order to accomplish tasks.- Embrace change initiatives and positively contribute to the success thereof.- Record and report on transactional activities to provide timely and accurate information.- Owning and being proactive about own training and development by participating in all scheduled training and multiskilling opportunities as well as coaching sessions.- Share continuous improvement ideas with team members and managers and follow up on the implementation of accepted ideas.
Accountability: Adherence to risk and governance- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.- Comply with Risk and Control activities and adherences.- Comply with all Human Resources policies and procedures.- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.- Complete all compliance training within prescribed timelines.
Education
Bachelor's Degree: Economics, Bachel
-
Manager Bssa Specialist Planner
7 months ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Travel Planner Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full timeJob Title: Travel Planner SpecialistEstimated Salary: R450,000 - R550,000 per annumCortez Executive Search (Pty) Ltd is seeking a highly skilled and experienced Travel Planner Specialist to join our team. As a key member of our operations team, you will be responsible for creating bespoke leisure FIT tailor-made itineraries for clients.Main...
-
Luxury Travel Planner and Incentives Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full timeAbout the RoleWe are seeking an experienced Luxury Travel Planner and Incentives Specialist to join our team at Cortez Executive Search (Pty) Ltd. As a key member of our team, you will be responsible for planning and designing luxurious group itineraries, ensuring exceptional customer service, and driving sales.
-
Project Planner
1 week ago
Johannesburg, South Africa Brightbridge Personnel on behalf of Client based in Gauteng Full timeThe Site Planner is responsible for the delivery of project planning, reporting and progress measurement, ensuring that the company procedures and best practices are applied, as appropriate, and recommending changes to the Lead Planner and Project Controls Manager where required. The Site Planner is responsible for developing and maintaining a project plan...
-
Aftersales Vehicle Parts Planner
9 months ago
Johannesburg, South Africa SydSen Recruit Full timeAftersales Vehicle Parts Planner (Specialist) - Johannesburg Our client in the Automotive Industry is looking for a ** Aftersales Vehicle Parts Planner **in the ** Johannesburg **area to join their team **Job Summary**: The role is responsible for Planning, purchasing, stock control of vehicle parts. The role handle dealership queries and increase parts...
-
Assistant Planner
1 week ago
Johannesburg, South Africa AVI Limited Full timeWith the humble beginnings of a single store in Johannesburg CBD opened by Anthony and David Spitz in 1968, **SPITZ** has grown from strength-to-strength to become synonymous with the excellence of the exclusive international brands it offers in store. An exciting opportunity exists for an **Assistant Planner **at **THE SPITZ GROUP **working on the **Green...
-
Assistant Planner
3 days ago
Johannesburg, South Africa AVI Limited Full timeWith the humble beginnings of a single store in Johannesburg CBD opened by Anthony and David Spitz in 1968, **SPITZ** has grown from strength-to-strength to become synonymous with the excellence of the exclusive international brands it offers in store. An exciting opportunity exists for an **Assistant Planner **at **SPITZ** in Bryanston, Johannesburg. The...
-
Digital Media Planner
2 days ago
Johannesburg, South Africa Ad Talent Africa Full time**Who are we**:A leading retail chain. **Who are we looking for**:A digital media planner who is a Google search specialist. **What will you do**:Plan, Implement and manage search, display and video campaigns across the company's brands in order to increase efficiency measures and ROI. **What will you need**: - Grade 12 - Valid Google Partner...
-
Demand Planner
2 days ago
Johannesburg, South Africa Futurelink Global Recruitment Full time**Introduction** Our client is looking for an experienced Demand Planner to join their Gauteng-based team. **Duties & Responsibilities** The Demand Planner will be responsible for identifying opportunities for stock optimisation and process efficiencies. He/she will facilitate an effective flow of information and communication between company and...
-
Senior Site Planner
1 week ago
Johannesburg, South Africa Mass Staffing Projects Full timeA great opportunity from a great company! **About them**: For over For the last 60 years, they have delivered engineering expertise and advanced technical capabilities to their clients in the mining and metal, energy and infrastructure sectors. Sustainability is at the core of how they deliver value to their clients as a socially responsible...
-
Mid Management Merchandiser Planner
7 months ago
Johannesburg, South Africa The Recruiters Full time**Title**: **Mid Management Merchandiser Planner**: **Salary**: - 35000 **Description**: - My client is looking for a Merchandiser Planner in the Retail clothing and shoe\'s sector. Will be working alongside the Merchandiser Buyer. **Category**: - General **General Requirements**: - Responsibilities - Develops and maintains merchandise financial plans...
-
Production Planner
1 day ago
Johannesburg, South Africa Express Employment Professionals Full timeOur client, leaders in poultry equipment manufacturing, is currently looking for a detail-oriented and experienced Production Planner/ buyer to organize production according to demand and quality standards. An excellent production planner is well-versed in production procedures and ways to optimize them. They are organized and results-driven with great...
-
Planner & Procurement Specialist
7 months ago
Johannesburg, South Africa Recruitforce Group Full timeA well-known fashion accessories business is looking for a Sandton based Planner and Procurement Specialist to join their team. Their nationwide distribution has grown to surpass any other accessory company with listings in all the major retailers, independents and pharmacies. Their perseverance for excellent service, innovation, creativity and retail rapid...
-
Experienced Wealth Planner
3 months ago
Johannesburg, South Africa Liberty Standard Bank Group Full timeExperienced Wealth Planner Liberty seeks a client-centric person, with an entrepreneurial mindset. Managing and acquiring a portfolio of High Net Worth clients. Manage Wealth and Financial planning aspects of these clients. Run your own practice within the Liberty banner. Main Responsibilities Acquire new clients by building great relationships internally...
-
Project Planner
6 months ago
Johannesburg, South Africa Swift Human Resources Full time**Project Planner**. **Qualifications and Experience** - Degree or BTech (Civil, Elec, Mech, QS, Commerce). Must provide Certificate with transcript - A relevant degree or certification in project management, engineering, or a related field is required. - Registered with ECSA/SACPQSP as a Professional is advantageous. Must provide Certificate with...
-
Senior Logistics Planner
7 months ago
Johannesburg, South Africa Fempower Personnel Full timeA well-established company within the Manufacturing / Packaging industry is seeking the expertise of a Senior Logistics Planner to join their team to be based in JHB East. This is a permanent opportunity and will eventually grow into supporting the group of companies and be responsible for the implementation and management of Transport Management...
-
Production Planner
7 months ago
Johannesburg, South Africa Talent 101 Full time**Must be able to work in a fast paced and high performing environment.** Qualifications: - Matric - Diploma/certificate in Production and Inventory management - Minimum of 4 years of FMCG as a Production Planner - Experience in the FMCG or food manufacturing industry is essential **Responsibilities**: - Evaluating purchase orders to create efficient...
-
Project Planner
2 weeks ago
Johannesburg, South Africa ProjectLink Full timeWe are currently looking for a Project Planner for an Information Management project. This is a 12 month contract position based in JHB. Minimum Requirements: - Skilled in Agile and waterfall planning. - IT back ground (App development). - Min 5 years experience. - Must have worked in IM Projects.
-
Financial Planner
7 months ago
Johannesburg, South Africa GJM Ultra Holdings (Pty) Ltd Full time**Financial Planner - (CFP or CFA Preferred)** **About the company**: We are an independent, specialist brokerage. We offer financial planning, asset management, short-term insurance, tax and estate planning to medical practitioners nationally. **About the role**: We are seeking suitably experienced financial advisor's who are self-motivated, dynamic and...
-
Project Planner
3 days ago
Johannesburg, South Africa ProjectLink Full timeWe are currently looking for a Project Planner for an Information Management project. This is a contract position based in JHB. Minimum Requirements: - Skilled in Agile and waterfall planning. - IT back ground (App development). - Min 5 years experience. - Must have worked in IM Projects.