IT Operations Event Management Specialist

3 weeks ago

Midrand, South Africa Liyema Consulting Full time
Essential Skills and Requirements:
  • Experience in IT Event Management solutions like ServiceNow ITOM, BMC TrueSight, etc.
  • Technical knowledge and experience in IT Operations Management solutions (ITOM)
  • In-depth working knowledge of IT Infrastructure and Platforms - Operating systems like Linux and Windows, Networks, Databases, Web technologies, and Cloud technology (AWS, Azure, Google)
  • Experience in Shell, Perl, JavaScript, and a higher programming language (e.g., Java) with 5+ years of experience
  • Experience and implementation of ITIL v4, especially for Problem, Incident, Change (PIC), and Manage Events processes
  • Ability to take on additional responsibilities as assigned in the Agile Working Model (AWM) Team Charter
Advantageous Skills:
  • Ability to conceptualize complex information and perform detailed analysis when required
  • Experience with the Agile Methodology
  • Understanding and implementing automation to increase efficiency and handle repetitive tasks
  • Balancing technical skills with business acumen to align IT goals with business objectives
  • Building and maintaining strong relationships between IT and the business
  • Excellent communication skills at senior engagement levels
  • Ability to relate and interact with a variety of stakeholders at different organizational levels internationally
  • Strong interpersonal skills, including intercultural understanding
  • Proactive in providing new ideas for process and work method improvement
  • Self-motivated and able to learn independently
  • Strong analytical and problem-solving skills
  • Experience in handling pressure and being resilient in stressful situations
  • Willing and able to travel internationally when required
Qualifications and Experience Required:
  • Fluent English-speaking, including business reading and writing
  • Information technology qualification (Degree, Diploma, Certificate)
  • ServiceNow certifications (ITOM)
  • Minimum of 6 years of experience in IT Operations Management
Role and Responsibilities:
  • Support the migration/transformation of existing IT Event Management (ITIL), currently based on BMC TrueSight, to ServiceNow ITOM
  • Continuously enhance the new ServiceNow ITOM solution by deeper integration into ServiceNow Config and Service Management
  • Support the monitoring solutions to integrate into ServiceNow ITOM
  • Provide 2nd and 3rd level support for the ServiceNow ITOM solution, specifically in Event Management and the Workflow Engine for the Monitoring Ordering Portal
  • Gather requirements related to new monitoring functions from IT departments
  • Develop enhancements defined in user stories in collaboration with providers
  • Provide support to ITOM customers regarding the use of IT Operations Management environments
  • Responsible for all required documentation, including Operations manuals, security, test concepts, etc.
  • Conduct testing and create/update documentation, such as user guides and guidelines
  • Submit, update, and maintain knowledge articles related to key topics within the scope of services supported
  • Support IT governance and audit requirements to maintain compliance and operational integrity
  • Interact with clients, including IT service consumers, suppliers, and users, to maintain service quality and manage relationships
What We Offer:
  • Cutting-edge global IT system landscape and processes
  • Flexible working hours (1960 hours in a 12-month period)
  • High work-life balance
  • Remote and on-site work location flexibility
  • Attractive vehicle promotions (buying or leasing options available, terms and conditions apply)
  • Highly motivating, energetic, and fast-paced working environment
  • Modern, state-of-the-art offices
  • Dynamic global team collaboration
  • Application of Agile Working Model Methodology

  • IT Operations Event Management Specialist

    3 weeks ago

    Midrand, Gauteng, South Africa Liyema Consulting Full time

    About the RoleWe are seeking a highly skilled IT Operations Event Management Specialist to join our team at Liyema Consulting. As a key member of our IT Operations team, you will be responsible for supporting the migration and transformation of our existing IT Event Management solution to ServiceNow ITOM.Key ResponsibilitiesMigration and Transformation:...

  • IT Operations Event Management Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa Liyema Consulting Full time

    Job DescriptionWe are seeking a highly skilled IT Operations Event Management Specialist to join our team at Liyema Consulting. As a key member of our IT Operations Management team, you will be responsible for supporting the migration and transformation of our existing IT Event Management solution to ServiceNow ITOM.Key ResponsibilitiesSupport the migration...

  • IT Operations Event Management Specialist

    3 weeks ago

    Midrand, Gauteng, South Africa Liyema Consulting Full time

    Job DescriptionLiyema Consulting is seeking a highly skilled IT Operations Event Management Specialist to join our team. As a key member of our IT Operations team, you will be responsible for supporting the migration and transformation of our existing IT Event Management solution to ServiceNow ITOM.Key ResponsibilitiesMigration and Transformation: Support...

  • PostgreSQL Operations Specialist

    3 months ago

    Midrand, South Africa Sabenza IT Full time

    PostgreSQL Operations Specialist DBA (SQL), Database Administrator - IT Menlyn - Gauteng - South Africa, Midrand - Gauteng - South Africa Get your career into gear! Our clients in the Automotive space are looking for a PostgreSQL Operations Specialist to fuel their team! Drift your way across the world and experience a great Hybrid position that comes with...

  • Event Planning Specialist

    2 days ago

    Midrand, Gauteng, South Africa Edge Executives Full time

    Event Planning and CoordinationWe are seeking a highly organized and detail-oriented Event Planning and Coordination professional to join our team at Edge Executives. As an Event Planning and Coordination specialist, you will be responsible for planning, organizing, and coordinating various events from conception to completion.Event Planning and...

  • IT Operations Event Management Specialist

    3 weeks ago

    Midrand, South Africa Adzuna ZA B C2 Full time

    Essential Skills and Requirements:Experience in IT Event Management solutions like ServiceNow ITOM, BMC TrueSight, etc.Technical knowledge and experience in IT Operations Management solutions (ITOM)In-depth working knowledge of IT Infrastructure and Platforms - Operating systems like Linux and Windows, Networks, Databases, Web technologies, and Cloud...

  • IT Operations Event Management Specialist

    3 weeks ago

    Midrand, South Africa Liyema Consulting Full time

    Essential Skills and Requirements: Experience in IT Event Management solutions like ServiceNow ITOM, BMC TrueSight, etc. Technical knowledge and experience in IT Operations Management solutions (ITOM) In-depth working knowledge of IT Infrastructure and Platforms - Operating systems like Linux and Windows, Networks, Databases, Web technologies, and Cloud...

  • Senior Coordinator: Events

    4 months ago

    Midrand, South Africa Vodafone Full time

    **Role purpose**: Assume responsibility for the best-in-class end to end management, execution, and delivery of small to medium scale events as requested by the various internal stakeholders in line with approved budgets. Ensure events are executed to the highest possible standard achieving ROI, and or set objectives for clients and the organisation. Ensure...

  • Uem Technical Specialist

    6 months ago

    Midrand, South Africa Sabenza IT Full time

    UEM - Technical Specialist Testing - IT Menlyn - Gauteng - South Africa, Midrand - Gauteng - South Africa, Rosslyn - Gauteng - South Africa Our client who is at the forefront on innovation in the automotive industry, pushing boundaries to create next-generation vehicles. Our team is composed of talented individuals dedicated to revolutionizing...

  • Front of House Manager/driver

    3 weeks ago

    Midrand, South Africa HotelJobs.co.za Full time

    **Front of House Manager/Driver - Catering & Event Specialists - Midrand** An urgent opportunity - read: available immedaitely - is up for grabs with an established event company in Midrand , Urgent Hire **Responsibilities**: - Driving, loading, and setting up events - Interacting with clients professionally and courteously - Handling various...

  • Event Coordinator

    1 month ago

    Midrand, South Africa Hire Resolve Full time

    Hire Resolve is on the lookout for a talented Events Coordinator to join our client's team, a major player in the coordination of large-scale sporting events, executive conferences, corporate gatherings, and lifestyle events. This exciting role offers the chance to be at the heart of organizing high-impact events that span various industries, bringing...

  • Security Events Manager

    3 months ago

    Midrand, South Africa Tsebo Group Full time

    **About Us**: We are looking to recruit a Events Manager to Coordinate and Manage all internal & external client events in order to ensure maximum customer satisfaction in accordance with the workplace management services within the Master Service Agreement. The incubent will build effective relationships with client’s employees, partners, visitors and...

  • Operations Excellence Coordinator

    4 months ago

    Midrand, South Africa Full Circle Resourcing Full time

    Our client requires the services of a **Delivery Assurance Manager **(Advanced) - **Midrand/Menlyn/Rosslyn/Home Office rotation. - **Amazing brand with cutting-edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December...

  • Security Operations Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa PRR Recruitment Full time

    Security Operations Specialist **Job Summary:** We are seeking a skilled Security Operations Specialist to join our team at PRR Recruitment. As a Security Operations Specialist, you will be responsible for providing exceptional security services to our clients. **Key Responsibilities:** * Provide tactical response to security incidents * Conduct risk...

  • Events Coordinator

    4 weeks ago

    Midrand, South Africa Edge Executives Full time

    Requirements:Event Planning and Coordination: Plan, organize, and coordinate various events from conception to completion. Develop detailed event plans, including timelines, budgets, and task lists. Manage event logistics, including venue selection, catering, audio-visual equipment, and transportation. Client Relations: Serve as the primary point of...

  • Events Coordinator

    4 weeks ago

    Midrand, South Africa Edge Executives Full time

    Requirements:Event Planning and Coordination:Plan, organize, and coordinate various events from conception to completion.Develop detailed event plans, including timelines, budgets, and task lists.Manage event logistics, including venue selection, catering, audio-visual equipment, and transportation.Client Relations:Serve as the primary point of contact for...

  • SAP Authorizations Specialist

    3 months ago

    Midrand, South Africa Sabenza IT Full time

    SAP Authorizations Specialist Authorizations/ Security/ GRC, Technical - SAP Menlyn - Gauteng - South Africa, Midrand - Gauteng - South Africa, Rosslyn - Gauteng - South Africa Are you ready to drive your career to the next level? Our client is seeking a talented and experienced SAP Authorizations Specialist to join their dynamic team. As a global leader...

  • Operational Excellence Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa RPO Recruitment Full time

    Operational Excellence SpecialistRPO Recruitment is seeking an experienced Operational Excellence Specialist to drive continuous improvement initiatives and foster a culture of excellence within our client's organization.Key Responsibilities:Lead and implement process improvement projects using Lean, Six Sigma, and Kaizen methodologiesDevelop and deliver...

  • Event Coordinator

    3 weeks ago

    Midrand, Gauteng, South Africa Hire Resolve Full time

    Job DescriptionHire Resolve is seeking a highly skilled Event Coordinator to join our team. As a key member of our events team, you will be responsible for coordinating and executing large-scale events, conferences, and corporate gatherings.Key ResponsibilitiesEvent Conceptualization: Develop and implement event concepts, including venue selection, catering,...

  • Events Coordinator

    4 months ago

    Midrand, South Africa PSG Konsult Full time

    **Events Coordinator** Job location: Midrand PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to...