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Junior EUC Technician

4 months ago

Bloemfontein, South Africa Data Centrix Full time
Main outputs:
  • New equipment - Installations of newly purchased ICT equipment such as workstations, peripherals, accessories, etc.
  • Software Deployment, configuration and installation of workstation software inclusive of Operating system software, productivity software, and applicable driver software.
  • Maintenance Ongoing on-site technical support.
  • Network Infrastructure Includes troubleshooting, repairs and maintenance of end points such as data outlets, access points, switches and cabinets.
  • Relocation of computer equipment as per operational requirements.
  • Extensive troubleshooting and resolving hardware or software faults, replacing parts as required and updating the resolutions on the IT Service Management system.
  • Supporting and assisting in the roll-out of new software or applications.
  • Testing and evaluating new technologies on request.
  • Technical hands-on support during special events (conferences, skype sessions, video conferences, livestreaming, mass Wi-Fi connectivity).
  • Executive support during national off-campus conferences and break-a ways.
  • Ad hoc special assignments to meet requirements of abnormal situations
  • Technical support during disaster recovery and business continuity events.
  • Selective after hour support as and when required
  • Compliance in terms policies relating to health and wellness, safety, security, dress code and technical quality.
  • Manage ICT Service Management System for incidents, requests, problem and change management and recording of metrics.
  • Adherence to all KPIs
  • Monitoring:
    • Realtime monitoring of all company digital infrastructure.
  • Report of any system downtime.
  • Threshold-based monitoring for capacity and performance monitoring.
  • Monitor Network performance.
  • Monitor hardware failures and backups.
  • Create priority incidents, make follow ups, and communicate status to affected support divisions.
  • Monitor hardware failures and backups
  • Review System morning health reports
Minimum Certification:
  • A+
  • N+
  • Apple essentials
  • Linux essentials
  • Valid RSA drivers license (Manual transmission)
  • No criminal record
  • Grade 12
Minimum Required Skills and Experience:
  • Excellent people skills
  • Self-management skills
  • Problem solving skills
  • Excellent verbal and written skill Professional Etiquette and dress code
  • Ability to work alone and function independently
  • 1-12 months proven relevant experience
  • Strong customer focus
  • Attention to detail