Junior Administrator

2 weeks ago

Bloemfontein, South Africa Mirna Butler Recruitment Full time

Our client is looking for a vibrant, passionate and dedicated Junior Administrator / Service Controller. Candidates that meet the following minimum requirements are invited to apply.

Minimum requirements:

  • Excellent and helpful telephone manner and great communication skills
  • Numeracy and accuracy with data input is essential
  • Computer literate
  • Willing to go the extra mile, every time
  • Presentable, well-spoken and articulate
  • Able to work under pressure, plan and organize
  • Administrative skills
  • Own reliable transport

Duties will include:

  • Accurately logging of service calls (Praxedo and SAP) and ensure they are assigned to the correct Service Technician
  • Project manage and schedule Technicians for equipment installations together with the sales team based on completed service requirements, payment/orders, stock availability and customer communication
  • Become competent at quoting customers, checking spares availability and pricing to complete customer orders
  • Invoice service technician’s job cards on SAP on completion
  • Closing off job cards (Praxedo) with resolutions once the job is completed
  • Source, investigate and provide service history on equipment for customer queries
  • Be willing and able to assist with controlling Technician’s spares stock (issues, returns, variances and stock counts)
  • Identify and process warranty and guarantee claim service calls and invoices
  • Answer customer and field-based queries, including account queries by telephone and email
  • Providing holiday and sickness cover for other office staff
  • Carry out such administration tasks as may be required
  • Compiling a job card register of completed jobs for reconciliation purposes
  • Tracking spares orders relating to jobs with the spares department
  • Filing of documents relating to the Service Department
  • Relieve switchboard when necessary and direct messages to correct departments
  • Assist technicians with purchase of local spares
  • Assist technicians with internal ordering of spares and internal transfers
  • Assist with scheduling of Technicians
  • Assist with invoicing on SAP when necessary
  • General relief of administration overflow where necessary
  • Assist with annual stock count
  • Report directly to the Sales Administrator and Branch Manager

Working hours:

Monday to Friday: 8H00 - 16H30

Benefits include:

  • 50% contribution to Discovery medical aid
  • Discretionary 13th cheque based on performance
  • Pension: company contribution 4% and 2% contribution by the employee
  • Overtime may be required for quarterly stock counts and when deadlines have to be met 
  • Life Cover: 2 year annual salary benefit - paid in full by the company

IMPORTANT:

  • Applications close 5 September 2024
  • Only applications submitted via the Ditto Jobs platform will be considered
  • Only candidates who meet all our client's minimum requirements will be contacted

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