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Hotel Operations

2 months ago

Cape Town, South Africa iGrow Wealth Investments Full time

An amazing opportunity awaits a successful candidate at our beautiful hotel based in Franschhoek for a Hotel Operations & Conferencing Manager.

Position Summary:

The Hotel Operations and Conference Manager is responsible for overseeing the daily operations of the hotel as well as managing conference and event services. This dual role involves ensuring seamless guest experiences, coordinating events and conferences, and managing various departments such as housekeeping, front desk, food and beverage, and maintenance. The manager will also be involved in budgeting, staff training, and implementing policies and procedures to enhance guest satisfaction and operational efficiency.

Key Responsibilities:

  1. Guest Services:
    • Ensure high standards of customer service are maintained across all departments.
    • Handle guest complaints and resolve issues promptly and effectively.
    • Oversee guest check-in and check-out processes, ensuring a seamless experience.
  2. Conference and Event Management:
    • Plan, coordinate, and execute conferences, meetings, and events.
    • Liaise with clients to understand their needs and ensure their requirements are met.
    • Oversee the setup, execution, and breakdown of events, ensuring all logistics are handled smoothly.
  3. Staff Management:
    • Recruit, train, and supervise staff across various departments.
    • Schedule staff shifts and manage labor costs within budget.
    • Conduct performance reviews and provide ongoing feedback and development opportunities.
  4. Operational Oversight:
    • Oversee daily operations of housekeeping, front desk, food and beverage, and maintenance departments.
    • Ensure compliance with health and safety regulations and hotel policies.
    • Monitor inventory levels and order supplies as needed.
  5. Financial Management:
    • Assist in budgeting and financial planning.
    • Monitor and control operational expenses to meet budgetary goals.
    • Analyze financial reports and implement cost-saving measures.
  6. Quality Assurance:
    • Conduct regular inspections of the property to ensure it meets brand standards.
    • Implement and monitor quality control measures to maintain high standards of cleanliness and service.
    • Gather and analyze guest feedback to make improvements.
  7. Marketing and Sales:
    • Collaborate with the sales and marketing team to develop promotional strategies.
    • Assist in planning and executing events and special promotions.
    • Monitor occupancy rates and implement strategies to maximize revenue.
  8. Administrative Duties:
    • Maintain accurate records and reports for all operational and conference activities.
    • Ensure compliance with local laws and regulations.
    • Coordinate with external vendors and contractors as needed.

Qualifications:

  • Education: Bachelor’s degree in Hospitality Management, Business Administration, Event Management, or a related field.
  • Experience: Minimum of 5 years of experience in hotel management or a similar role, with experience in conference and event planning preferred.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills.
    • Proficient in hotel management and event planning software and MS Office.
    • Ability to multitask and work under pressure.
    • Strong problem-solving and decision-making abilities.

Working Conditions:

  • The position may require working long hours, including weekends and holidays.
  • The role involves being on-call for emergencies and operational issues.
  • The Hotel Operations and Conference Manager may need to handle physically demanding tasks and be present in various areas of the hotel and conference spaces.