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Operations Manager

3 months ago

Durban, South Africa Wasteplan Full time
Responsibilities

Personnel management
  • Responsible for the effective management of all Contract Managers (junior and senior) and all other commercial staff reporting to you
  • Always ensure that an adequate staff compliment is available, to deliver exceptional customer service (recruiting and selection of qualified employees and adhering to HR procedures and policies)
  • Conduct induction and training of new employees and ensure continued development and growth of existing employees
  • Responsible to manage and ensure correctness of the payroll and remuneration of all commercial employees
  • Ensure all performance appraisals for employees are completed twice per year and that regular performance management is carried out
  • Ensure compliance by all employees in terms of policies, procedures and productivity standards
  • Ensure all SHEQ, EE committee, workers committee meetings are attended by the relevant employees and that action points and requirements are adhered as per LRA and EE acts
  • Ensure effective communication between all relevant departments and management
  • Responsible for employment documents for new staff: complete take-on sheets, job descriptions, issue PPE, etc.
  • Responsible for ensuring that the correct number of staff on duty is in relation to the production flow required
  • Responsible to ensure a safe, secure and clean working environment by educating and directing staff on the use of control points, equipment, resources and compliance with all legislation and policies
  • Carry out assessments on Assistant Plant Manager and /or Senior MRF Supervisors
  • Effective communication of job expectations
  • Monitoring of performance and providing the necessary coaching and counselling as required on a daily / weekly basis to develop personal growth opportunities
  • Plan training on products / services, code of conduct, SHEQ standards and procedures, in conjunction with HR and training department
  • Ensure compliance with all disciplinary procedures and take appropriate action as required (issue warnings, notifications and attend hearings as needed)
  • Set priorities in tasks, set out daily task planning for staff, recommend shifts and revise schedules when applicable
  • Resolve staff problems by analyzing information, investigating issues, identifying solutions and recommending action plans
SHEQ responsibilities
  • Ensure signed 16(2) legal appointment is in place
  • Ensure signed GMR2(7) legal appointment is in pace
  • Ensure that all other legal appointments are in place e.g. first aiders, fire fighters and shifts man (ensure proper training is conducted)
  • Have knowledge of the contents of safety files
  • Be informed of emergency evacuation plan and conduct planned evacuations twice a year
  • Responsible for issuing of permit to work (PTW) and lock-out procedures when required
  • Responsible for implementation of excellent housekeeping standards
  • Manage appropriate operator training
  • Ensure that all accidents / incidents, spills and near misses are reported, and that mitigation and prevention measures are implemented
  • Ensure that planned job observations are carried out by Supervisors
Production
  • Responsible for all staff members optimal productivity by monitoring reports
  • Business planning: identify cost reductions / savings and elevate productivity
  • Ensure an economically and profitable recycling process is actioned
  • Ensure accurate data of incoming and outgoing material tonnage
  • Negotiate and arrange for the placement of balers, cages and bins as required
  • Implement and supervise the workflow by monitoring the steps, observing control points, equipment and manpower
  • Ensure stock is sold timeously with the lowest possible baled stock on the floor before month-end
  • Provide manufacturing information by compiling, initiating, sorting and analyzing production performance records / data
  • Provide additional information on manufacturing performance / production where required and respond to queries
  • Ensure that recyclable material adheres to company standards
  • Ensure that all plant maintenance checks are carried out and data captured
  • Ensure that preventative maintenance is carried out by the responsible person and that the maintenance schedule is kept up to date
  • Supervise the repair of breakdowns, arrange purchase orders and locate suitable BEE compliant contractors
  • Evaluate and advise on machine and equipment purchases
Liaising with external clients
  • Liaise with municipalities to ensure a good working relationship
  • Comply with relevant requirements as indicated by the municipality
  • Liaise with Landlord of premises and ensure a good working relationship
  • Comply to landlords SHEQ standards and license conditions and attend all scheduled meetings with the landlord
  • Maintain a good relationship with any union and worker committees, by following the terms of collective bargaining agreement (if applicable)
  • Negotiate and liaise with finance department, senior management and suppliers
  • Maintain good relationship with suppliers and contractors
  • Negotiate with clients with regards to pricing list for all commodities
  • Ensure approval from the Managing Director before offering prices that exceed the standard pricing list
  • Ensure BBBEE compliance with regards to procurement, enterprise and supplier development and any other applicable element of BBBEE
Reporting and administrative responsibilities
  • Responsible for all daily reports:
    • Attendance register
    • Shift reports
    • Production graphs
  • Responsible for weekly reports:
    • Staff leave reports
    • IOD reports
    • Operational feedback report
    • Weekly operations meeting report
  • Responsible for monthly reports as required
  • Keep updated Excel spreadsheets reflecting all purchases and sales
  • Check weighbridge slips to ensure accurate purchase orders are generated
  • Consolidate and check all transactions for accuracy
  • Keep track of maintenance budget and report to Managing Director
Purchasing
  • Responsible for overseeing that all stock levels of consumables are kept at required levels
  • Responsible for managing order books
  • Responsible for all materials and equipment ordered and the arrangement of approvals and payments with finance department
  • Respond to all account queries

Operational management
  • Manage the commercial budget to ensure maximum profits
  • Manage administration and ensure compliance to all policies and procedures within the commercial division, including SHEQ and environmental responsibilities
  • Implementing new strategies and operational systems to improve efficiencies and profitability
  • Active involvement in long term planning, including implementing initiatives to achieve operational excellence
  • Ensure accurate and comprehensive reporting on all commercial activities
  • Conduct site visits with the sales department before proposals and quotes are sent to the clients
  • Oversee site inspections
  • Development of individual commercial site plans, forecasts, budgets and staffing solutions
  • Delegate responsibilities effectively
  • Monitor progress and take appropriate action to adjust planning to accommodate changes in the business or client requirements
  • Carry out any other duties which may be required within the overall function of the job
Client relations
  • Maintain quality service to all clients according to the SLA
  • Implement and ensure compliance to customer service standards
  • Analyse and resolve all customer queries and complaints: identify trends, recommend system improvements, etc.
  • Provide feedback to the Managing Director regarding all client relation issues that needs to be addressed by executive management
  • Strategically build and manage all client relationships to ensure customer satisfaction
  • Address and resolve client problems immediately, attend to proposals and improve service levels
  • Identify system improvements and innovations that may result in a more efficient and effective work process and improve client satisfaction
  • Assist in the implementation of systems and controls, to ensure policies, procedures and related laws / acts are complied with

Financial management and reporting
  • Conduct regular meetings with the Managing Director with regards to operational and organizational planning in the commercial department
  • Provide accurate reporting of information and statistics for the quarterly board reports
  • Ensure all information that is reported on is accurate and submitted before the deadlines (daily, weekly, monthly, quarterly and annually)
  • Provide feedback on all operational or financial aspects as requested by executive management
  • Assist the Managing Director with annual budgets and monitor cash flow to ensure maximum profitability of the commercial department
  • Ensure all action points on meeting minutes are implemented and / or actioned on time
Requirements
  • A relevant diploma or degree in operations / business management
  • Minimum 7 years working experience in a similar role
  • Minimum of 3 years middle management experience is required
  • Knowledge and experience in related waste management and recycling
  • High proficiency in Microsoft Office is essential
  • Valid drivers license and own vehicle
  • A willingness to, at times, work on holidays / weekends and evenings if operations require it
Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants considered for the role will be contacted.

Closing date: 11th September 2024
Should you wish to apply, please follow the online application process.