Internal Sales Consultant

6 days ago


Durban, South Africa Michelle Taylor Recruitment Full time

PERSONAL ATTRIBUTES & REQUIREMENTS:

  • Proficient in Microsoft Office package
  • Fluent in English and Afrikaans
  • Excellent verbal and written communication
  • Prompt and professional manner in dealing with customers
  • Upselling and Suggestive selling techniques
  • Effective Listener
  • Time Management must be able to multitask
  • Effective negotiator
  • Must enjoy challenges
  • Solutions driven
  • Highly Organized
  • Must be able to work under pressure
  • Quick Thinker
  • Problem Solver
  • Positive Attitude
  • Respectable
  • Trustworthy
  • Honesty and Integrity
  • Attention to Detail
  • Goal Driven
  • Team Player

MAIN KPIS FOR THIS ROLE:

  • To service and sell to the needs of existing customers
  • To support the activities of the external sales team
  • To provide competitive and accurate quotations to customers as per company lead times
  • To provide timeous feedback to customers with regards to their orders
  • Sourcing of new sales opportunities for the branch on inbound leads and following up thereof
  • Outbound cold calling and emails to existing customers
  • Process orders accurately in a timely manner on Syspro
  • Securing Sales and ensure monthly targets set are achieved
  • Respond timeously to new Sales inquiries
  • Respond swiftly and courteously to customer complaints and enquires
  • Amending of orders on request from Customers
  • Route potential opportunities to the appropriate Sales Representative for further development and
  • closure
  • Assist Debtors Controller on keeping customers current on collection
  • Provide delivery instructions to dispatch
  • Liaise with Stock Administrator with regards to back order and ETA
  • Upkeep of all internal records and customer database
  • Build rapport with customers through friendly, engaging communication
  • Develop and maintain effective and professional sound customer relationships
  • Conduct product training and demonstrating of products to customers

EDUCATION NEEDED:

  • Matric / Grade 12
  • Min of 3 years experience in Internal Sales in an Industrial environment


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