Internal Sales Consultant

2 months ago


Durban, South Africa Jobted ZA C2 Full time

PERSONAL ATTRIBUTES & REQUIREMENTS:

- Proficient in Microsoft Office package
- Fluent in English and Afrikaans
- Excellent verbal and written communication
- Prompt and professional manner in dealing with customers
- Upselling and Suggestive selling techniques
- Effective Listener
- Time Management must be able to multitask
- Effective negotiator
- Must enjoy challenges
- Solutions driven
- Highly Organized
- Must be able to work under pressure
- Quick Thinker
- Problem Solver
- Positive Attitude
- Respectable
- Trustworthy
- Honesty and Integrity
- Attention to Detail
- Goal Driven
- Team Player

MAIN KPIS FOR THIS ROLE:

- To service and sell to the needs of existing customers
- To support the activities of the external sales team
- To provide competitive and accurate quotations to customers as per company lead times
- To provide timeous feedback to customers with regards to their orders
- Sourcing of new sales opportunities for the branch on inbound leads and following up thereof
- Outbound cold calling and emails to existing customers
- Process orders accurately in a timely manner on Syspro
- Securing Sales and ensure monthly targets set are achieved
- Respond timeously to new Sales inquiries
- Respond swiftly and courteously to customer complaints and enquires
- Amending of orders on request from Customers
- Route potential opportunities to the appropriate Sales Representative for further development and
- closure
- Assist Debtors Controller on keeping customers current on collection
- Provide delivery instructions to dispatch
- Liaise with Stock Administrator with regards to back order and ETA
- Upkeep of all internal records and customer database
- Build rapport with customers through friendly, engaging communication
- Develop and maintain effective and professional sound customer relationships
- Conduct product training and demonstrating of products to customers

EDUCATION NEEDED:

- Matric / Grade 12
- Min of 3 years experience in Internal Sales in an Industrial environment



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