Senior Delivery Lead

2 weeks ago


Cape Town, Western Cape, South Africa The Rank Group Full time
Job title : Senior Delivery LeadJob Location : Western Cape, Cape TownDeadline : March 18, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries

Job Description

  • Ready to make a real impact in the interactive technology space? We're seeking a dynamic Senior Delivery Lead to inspire and mentor a high-performing team across South Africa and our global offices.
  • Lead a high-performing global team of Delivery Leads as a Senior Delivery Lead, driving impactful initiatives in the interactive technology space. Leveraging your Agile expertise, you'll collaborate with cross-functional teams, from Engineering and Product to Marketing and Finance, to ensure seamless delivery. This involves establishing robust delivery controls, meticulous planning, and continuous improvement of processes, fostering a culture of transparency, efficiency, and data-driven decision-making. Be a champion for our values of Service, Teamwork, Ambition, Responsibility, and Solution, setting a positive example while empowering your team to deliver exceptional results.
  • As a senior Delivery Lead, you'll own the end-to-end delivery lifecycle, from setting direction and removing impediments to driving epics and user stories through discovery, delivery, and iteration. You'll facilitate agile ceremonies, communicate progress to stakeholders at all levels, and collaborate with Product Managers and other Delivery Leads to ensure successful outcomes. Crucially, you'll mentor and coach your direct reports, fostering their growth and development within our dynamic and supportive environment.
  • Team Leadership: Fostering a positive team environment, managing performance, setting clear objectives, and driving continuous improvement. Leading by example with a positive, solution-oriented approach.
  • Roadmap Ownership: Collaborating with Product Managers and stakeholders to define and maintain a product roadmap, balancing commercial viability, customer satisfaction, and technical feasibility. Driving initiatives from inception to development readiness.
  • Roadmap Delivery: Managing multiple initiatives using appropriate methodologies (Agile, Waterfall, etc.), working with delivery teams, tracking progress, managing dependencies, removing impediments, and ensuring timely releases. Maintaining up-to-date documentation and ensuring alignment with strategic objectives. Driving proper documentation and reviews throughout the product lifecycle.
  • Communication: Maintaining consistent communication with stakeholders regarding progress, changes, and expectations, using standardized templates. Proactive communication is crucial.
  • Program Delivery: Supporting program initiatives by contributing to discovery, providing executive-level plans, ensuring smooth implementation and business transition, and working with program managers to communicate changes and risks.
  • Ways of Working: Facilitating Agile ceremonies, implementing best practices, leading by example in transparency, reliability, predictability, and agility. Driving continuous improvement in reporting and processes, and promoting cross-functional collaboration.

Qualifications

  • 10+ years of experience in software development or technical project management, with at least 3 years in a leadership role
  • Proven track record of successfully delivering complex technical projects in a high-performance environment.
  • Strong experience with Agile methodologies and tools (e.g., Jira, Confluence).
  • Deep understanding of cloud platforms (e.g., AWS, Azure) and DevOps practices.
  • Strong knowledge of software architecture, system design, and integration.Excellent verbal and written communication, including the ability to communicate with senior stakeholder management
  • Exceptional leadership skills with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal skills, with the ability to effectively manage and influence stakeholders at all levels.
  • Strong problem-solving skills and the ability to think strategically.
  • Ability to work in a fast-paced, high-pressure environment and manage multiple priorities.
  • Strong business acumen and understanding of how technical solutions impact the broader
  • ICT jobs


  • Cape Town, Western Cape, South Africa Rank Group Full time

    Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.Operating with a multi-branded strategy, we offer online...


  • Cape Town, Western Cape, South Africa The Rank Group Full time

    Company DescriptionRank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.Operating with a multi-branded strategy, we...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation ManagerJob Title: Lead Generation ManagerDescription:We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.Main Objectives:To develop and implement strategies to reduce...


  • Cape Town, Western Cape, South Africa The Rank Group plc Full time

    Rank Interactive, a leading global digital gaming company, is seeking a highly skilled Senior Delivery Lead to drive transformative initiatives in the interactive technology space.Key ResponsibilitiesFoster a positive team environment and manage performance to drive continuous improvement.Collaborate with Product Managers and stakeholders to define and...


  • Cape Town, Western Cape, South Africa The Rank Group plc Full time

    As a global leader in digital gaming, Rank Interactive seeks a seasoned Senior Delivery Lead to spearhead high-impact initiatives in the interactive technology space.About the RoleWe are looking for a visionary leader who can foster a positive team environment, manage performance, set clear objectives, and drive continuous improvement. The ideal candidate...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About This OpportunityWe are seeking a highly skilled Service Delivery Leadership professional to join our team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service and driving business growth.The ideal candidate should have strong leadership, communication, and...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    **About the Role:**The Lead Generation Group is seeking a seasoned Client Support Manager to spearhead our customer support team. As the Client Support Manager, you will be responsible for driving team performance, identifying areas for improvement, and ensuring seamless issue resolution.Main Responsibilities:Provide expert guidance and mentorship to support...


  • Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full time

    Job OverviewGrosvenor Casinos Limited seeks a seasoned leader to oversee the delivery of complex technical projects. As a Senior Delivery Lead, you will inspire and mentor high-performing teams, driving impactful initiatives in interactive technology.This role requires strong expertise in Agile methodologies and tools, as well as experience with cloud...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Customer Service Team Lead - Job DescriptionJob Title: Customer Service Team LeadDescription:In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Leading the team to develop and implement process improvements to drive efficiency and...


  • Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

    This Senior Manager of Operational Delivery position is responsible for leading a team of operational leaders, managing stakeholder relationships, and ensuring compliance with relevant process and regulatory standards.The successful candidate will drive operational delivery, deliver contractual & commercial performance, and create a high-performing, highly...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    The Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...


  • Cape Town, Western Cape, South Africa The Rank Group Full time

    About UsThe Rank Group is a global digital gaming company with a rich history and a strong commitment to innovation.We're passionate about creating engaging experiences for our customers and delivering exceptional results in the interactive technology space.We're seeking a highly experienced Senior Delivery Lead to join our team and drive business growth...


  • Cape Town, Western Cape, South Africa Amazon Full time

    What We're Looking ForWe are looking for a highly skilled Senior Delivery Consultant to join our AWS Professional Services team in South Africa. The ideal candidate will have strong technical expertise in Cloud Computing technologies, experience building enterprise security strategy for cloud adoption or driving the program's evolution to meet new...


  • Cape Town, Western Cape, South Africa Rank Group Full time

    About the RoleWe are looking for a dynamic Senior Delivery Lead to inspire and mentor our global delivery teams, driving seamless delivery and fostering a culture of transparency, efficiency, and data-driven decision-making. Key responsibilities include team leadership, roadmap ownership, roadmap delivery, communication, program delivery, and ways of...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation Strategy and Operations Expert Wanted!We are seeking a highly skilled Senior Performance Marketing Strategist to join our team at the Lead Generation Group in Cape Town, South Africa.In this role, you will be responsible for driving revenue growth and improving operational efficiency by developing and executing strategies to expand campaign...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    **Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...

  • Client Success Director

    9 minutes ago


    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    **Job Summary:**The Lead Generation Group is hiring a highly motivated Senior Service Delivery Manager to join our customer support team. As the Senior Service Delivery Manager, you will be responsible for overseeing team performance, developing strategic plans, and ensuring exceptional customer experiences.Key Accountabilities:Drive team performance and...