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Operational Consultant

1 month ago

Midrand, South Africa Tower Group Full time

Description:

To assist on a day to day basis with the Finance operational activities for Vodacom Payments.

• A multi-skilled resource team who will be able to assist with the manual capturing of merchant data as and when required
• The validation and correction of FICA/AML documentation loaded by sales agents using the Merchant Assisted On-Boarding App as well as merchants performing self on-boarding through the Merchant Online Application Journey (SMME Portal) to ensure that the documents presented meets the FICA/AML standards set
• Day-to-day second level query management support as it pertains to:
o Changes in information already hosted on the core system
o Additional terminal requests
o Terminal deployment queries
o General value added services queries
o Integration liaison and site validations for e-Commerce deployments
o Liaison and support with suppliers who fall within the ambit of accountability
o Settlement /balancing queries as it pertains to merchants
• Settlement / account balancing of vendor and agent accounts for value added services
• Act as SME’s for projects that affects the areas of responsibility

Key performance indicators:
• Accuracy and throughput of application processing
• FICA / KYC verification and validation
• Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the VPS business operations area
• Assisting with the settlement and balancing as well as operational support of VAS vendors