IT Operations Consultant

5 months ago

Midrand, South Africa Full Circle Resourcing Full time

Our client requires the services of an** Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office Rotation**
- **Amazing brand with cutting edge technology**:

- **Excellent teams in Global team collaboration**:

- **High work-life balance with Flexible hours**:

- **Agile working environment**

**POSITION**:Contract until December 2026

**COMMENCEMENT**:As soon as possible

**QUALIFICATIONS/EXPERIENCE**
- IT Degree and/or relevant qualifications / years of experience
- Minimum of 3 years IT operations experience

**ESSENTIAL SKILLS**
- Incident, Problem and Change Management
- Minimum 3 years working experience in an IT environment
- Troubleshooting skills
- Attention to detail
- Positive attitude, hungry to learn, willing to go the extra mile

**ADVANTAGEOUS SKILLS**
- Agile methodology
- Atlassian tools: Jira, Confluence
- Ability to read, interpret and follow Java code
- AWS Practitioner training and/or certification
- Logging and tracking tickets to external support
- Troubleshooting deployments
- Debugging remote services
- Serverless
- Microservice Architecture
- German language (verbal and written)

**ROLE**:

- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Perform daily system health checks
- Ensure systems are operational according to SLAs
- Draw KPI Reports
- Adhere to the GROUP Group PIC processes (Problem, Incident & Change Management)
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Conduct Ops Basic Training
- Enable end user knowledge transfer and training
- Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
- Provide general assistance to the Operations team and end users
- Co-ordinate all TLM topics with feature teams timeously
- Ensure stability and availability of all infrastructure to support feature teams
- Ability to work as part of a team
- Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
- Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
- Good presentation skills
- Self-starter
- Above-board work ethics
- Flexibility to take up different tasks in the project
- Ability and willingness to coach and give training to fellow colleagues and users when required
- Willing and able to be on standby after hours, on weekends and on public holidays as per rotation schedules.
- Willing and able to travel internationally

isanqa #isanqajobs #Operations Engineer #DevOps #Incidentmanagement #Agilemethodology

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