Customer Liaison Officer

Found in: Talent ZA 2A C2 - 3 weeks ago


Kempton Park, South Africa Objective Personnel Full time
Qualification
  • Matric
Requirements
  • Minimum 3 years administration experience in a customer liaison role within technical manufacturing industry
  • Proficient in MS Office Suite (MS Word, MS Excel and MS Outlook)
  • JDE/Salesforce will be advantageous
Duties

  • All RFQs/Orders are attended to within 24 hours of receipt or before closing date and time.
  • Contact with relevant persons is maintained regarding the status of quotes and orders.
  • All relevant quotes/orders and supporting documents are correctly saved and tracked as per departmental procedures.
  • All quotations and orders are followed up on and input is provided.
  • Orders on JDE are expedited to ensure delivery deadlines.
  • Critical orders are handled urgently by following the correct channels within each Division.
  • All queries/complaints are handled to customer satisfaction.
  • Order confirmation of delivery dates are confirmed, and customer is communicated with accordingly.
  • External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards.
  • Upfront invoices are requested and PFI sent to client when required.
  • All outstanding client payments are expedited weekly.
  • Import permits are expedited and obtained from the customer when necessary.
  • Weekly reports are distributed by due date.
  • All Customer Complaints as well as progress on resolution of those are communicated to the Manager as well as the relevant Salesperson.
  • All customer e-mail and telephonic queries are investigated and responded to within 24 hours.
  • Open Order report is completed and sent weekly.
  • All information pertaining to the RFQ, the Quote and the order is captured as soon as received on the Sales Force.

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